Brittney Knox
Calera,AL
Summary
Equipped with strong problem-solving abilities,willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
9
9
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
Eden Prairie, MN
10.2025 - Current
- Educated customers about policy changes and updates, fostering informed decision-making.
- Managed appointment scheduling for members, optimizing operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Human Resources Specialist
Accenture
Jacksonville, FL
01.2023 - 08.2025
- Performed detailed evaluations and revised policies to align with federal, state, and local labor law requirements.
- Provided expert support to customers in exploring and utilizing government assistance options and benefits effectively.
- Addressed and resolved disputes effectively in high-stress scenarios, upholding professionalism and promoting a collaborative atmosphere.
- Addressed customer concerns promptly and supplied accurate information to foster improved satisfaction levels.
Assembly Line Production Worker
Mercedes-Benz International
Vance, AL
01.2021 - 01.2023
- Conducted precise assembly of components, rigorously following established quality standards and specifications.
- Monitored production floor through routine inspections to identify and address safety and compliance issues.
- Spearheaded efforts with team members to optimize workflow, focusing on reducing downtime and improving efficiency.
- Instructed new employees on essential operational procedures, safety protocols, and effective equipment usage to enhance workplace safety and efficiency.
- Analyzed and resolved mechanical issues to maintain uninterrupted production flow.
- Managed operation of multiple tools and equipment, achieving expedited product assembly without sacrificing quality.
- Executed efficient product assembly on the assembly line, contributing to overall production effectiveness and quality assurance.
Molding Machine Operator
HB&G
Troy, AL
01.2017 - 05.2019
- Operated molding machines to produce quality products while adhering to safety protocols.
- Monitored machine performance and made adjustments to maintain optimal production efficiency.
- Conducted routine maintenance on machinery, ensuring operational reliability and longevity.
- Analyzed production data to identify trends, enhancing workflow and minimizing downtime.
- Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.
Education
Associate of Science - Aircraft Mechanics A&P Licensed
Enterprise
Ozark, AL05.2021
High School Diploma -
Abbeville High
Abbeville, AL05.2008
Skills
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Customer relationship management (CRM)
- Equipment operation
- Machinery operations
Timeline
Customer Service Representative
United Healthcare Group
10.2025 - Current
Human Resources Specialist
Accenture
01.2023 - 08.2025
Assembly Line Production Worker
Mercedes-Benz International
01.2021 - 01.2023
Molding Machine Operator
HB&G
01.2017 - 05.2019
Associate of Science - Aircraft Mechanics A&P Licensed
Enterprise
High School Diploma -
Abbeville High