Brittney Lee
Memphis,TN
Summary
A professional position that utilizes effective customer service, direct sales support, client relations and communication skills. Seek an opportunity that requires interdepartmental communications, project management and multi-tasking skills. Have earned recognition for consistently working to build positive relations with customers; effective leadership; and customer service accomplishments. Background includes career building in professional environments with a track record for effectively coordinating direct client sales, support and services. Recognized for maturity, productivity, ability to handle pressure and for flexibility in making decisions as well as an immediate contribution to the organizational efficiency and productivity of tasks.
Overview
14
14
years of professional experience
Work History
Parts Specialist
POWER EQUIPMENT COMPANY
Memphis, TN
07.2022 - Current
- Oversee the parts sales process from start to finish. Packing, storing, stocking inventory and inventory count. Answer phone calls, email, and walk-in, provide price quotes, offer assistance and follow up to customers. Up-selling specials as well as informing customers of companion part requirements.
- Sales Associate/Merchandiser
Customer Service Representative
BATH AND BODY WORKS
Memphis, TN
09.2017 - 03.2026
- Established a record of communications effectiveness and management support in assisting with many aspects of operations of this retail store. Kept a primary focus on sales; continually worked toward sales goals. Contribute to numerous aspects of operational/sales management including merchandising, inventory control and departmental upkeep. Assisted customers in selections/purchases and utilized “suggestive selling” techniques in sales.
Customer Service Representative
MAXAM TIRES
Memphis, TN
07.2021 - 07.2022
- Place orders for various locations through multiple applications. (I.E phone, website, email, fax) Manage large amounts of inbound and outbound calls in a timely manner efficiently. Keep records of all conversations in our company’s communications system. Build sustainable relationships and engage customers by going the extra mile.
Customer Service Representative/Management
CONWAY SERVICES
Memphis, TN
02.2016 - 07.2021
- Established a record of communications effectiveness and management support in assisting employees with customer relations. Call saver monitoring and reporting. Kept a primary focus on customer relations and coordinating meeting to obtain resolutions to problems. Meeting plan goals daily to support the technicians staffed. Effective communications between employers and workers to accomplish plan goals.
Communications Specialist/Event Planner
ALORICA
Memphis, TN
10.2012 - 02.2016
- Established a record of communications effectiveness and management support in assisting employees with customer relations. Call saver monitoring and reporting. Kept a primary focus on customer relations and coordinating meeting to obtain resolutions to problems. Meeting plan goals daily to support the technicians staffed. Effective communications between employers and workers to accomplish plan goals.
Education
B.A. - Communications
UNIVERSITY OF MEMPHIS
Memphis, TN12-2014
Skills
- Recognized as vibrant, versatile, creative, and innovative and as a leader of people and projects who can adapt to virtually any industry
- Sales Support
- Data management
- Data tracking
- Public relations
- Event planning and management
- Understand the sales process from the start to finish and the need to provide efficient account management and customer service to build client confidence and satisfaction
- Effective written and verbal communication skills for listening to customers needs and conveying benefits of company products and services
- Using computers to track/record data and facilitate administrative processes
- Overall marketing skills and abilities include expertise in: -Communications (interpersonal/ interdepartmental)
- Communication skills
- Paralegal experience
- Organizational skills
- Automotive service
- Mechanical knowledge
- Dealership experience
- Recruiting
- ATS
- HR sourcing
- Analysis skills
- Management
- Microsoft Word
- Laboratory experience
- Computer skills
- CGMP
- Sales
- Customer service
- B2B sales
- Outside sales
- Time management
Timeline
Parts Specialist
POWER EQUIPMENT COMPANY
07.2022 - Current
Customer Service Representative
MAXAM TIRES
07.2021 - 07.2022
Customer Service Representative
BATH AND BODY WORKS
09.2017 - 03.2026
Customer Service Representative/Management
CONWAY SERVICES
02.2016 - 07.2021
Communications Specialist/Event Planner
ALORICA
10.2012 - 02.2016
B.A. - Communications
UNIVERSITY OF MEMPHIS