Brittney Limage
Elmont,NY
Summary
Dynamic Call Center Representative with proven expertise at Arrive Car Service, excelling in problem-solving and customer support. Mastered call center operations, enhancing efficiency and client satisfaction. Recognized for effectively resolving complex issues and maintaining detailed records, contributing to streamlined processes and improved service delivery.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in 2 years role.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Arrive Car Service
09.2022 - 05.2024
- Managed high-volume inbound calls, ensuring timely response and resolution of customer inquiries.
- Utilized call center software to log interactions and track service requests effectively.
- Assisted in troubleshooting customer issues, providing accurate information and solutions.
- Collaborated with team members to streamline communication processes, improving overall efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Sewanhaka High School
Floral Park, NY06-2020
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Call control
- Complaint resolution
- Communicating with clients
- Call center operations
Timeline
Call Center Representative
Arrive Car Service
09.2022 - 05.2024
High School Diploma -
Sewanhaka High School