Brittney Lopez
Dallas,TX
Summary
Dynamic professional with a strong work ethic and proven success at Wells Fargo, enhancing customer experiences and expanding the client base. Skilled in effective communication and project management, I excel in training and mentoring teams while ensuring accuracy in operations. Committed to delivering results and fostering relationships that drive business growth.
Overview
7
7
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Dallas, TX
03.2024 - Current
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Planned work schedules to maintain adequate staffing levels.
- Handled incoming calls from customers seeking assistance or information about services offered by the bank.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Trained new branch personnel on operational processes and procedures.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Teller
Wells Fargo
Dallas, TX
07.2022 - 03.2024
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service, accurately, and efficiently.
- Maintained accurate records of all transactions and customer interactions.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Project Coordinator
LJ&G Warehouse Solutions
Dallas, TX
06.2018 - 02.2021
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Produced status reports for customers and senior management.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
Education
Associate of Arts -
Dallas College
Dallas, TX06-2021
High School Diploma -
Sunset High School
Dallas, TX06-2018
Skills
- Communicate effectively
- Relationships and rapport
- Mitigate risk
- Seek and deliver feedback
- Time management
- Strong work ethic
- Training and mentoring
- Customer service
Timeline
Branch Operations Coordinator
Wells Fargo
03.2024 - Current
Teller
Wells Fargo
07.2022 - 03.2024
Project Coordinator
LJ&G Warehouse Solutions
06.2018 - 02.2021
Associate of Arts -
Dallas College
High School Diploma -
Sunset High School