Brittney Malone
Etta,MS
Summary
Dedicated cashier with strong cash handling and organizational skills. Committed to delivering exceptional customer service and ensuring smooth store operations. Detail-oriented professional with extensive experience in cash management and customer service. Proven ability to multitask and collaborate with team members to enhance operational efficiency, ultimately driving customer satisfaction. Results-driven key holder recognized for expertise in cash handling and teamwork. Strong communicator dedicated to maintaining high standards in customer service and store operations, ensuring a positive shopping experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated cashier with proven cash handling and effective communication skills. Committed to delivering exceptional customer service and training new team members to maintain high standards. Detail-oriented professional with a strong track record in cash management and customer service. Known for multitasking abilities and maintaining cleanliness standards while ensuring efficient transaction processing. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Cashier/Key Holder
West Union One Stop
Myrtle, Mississippi
04.2023 - Current
- Processed customer transactions accurately and efficiently at busy convenience store.
- Managed cash register and maintained balanced cash drawer throughout shifts.
- Assisted customers with product inquiries and provided excellent service consistently.
- Handled returns and exchanges according to company policies and procedures.
- Stocked shelves and organized merchandise to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained cleanliness of work area to comply with health and safety standards.
- Trained new cashiers on register operations and customer service best practices.
Head Cashier
Lowe's
Home Improvement
New Albany, Mississippi
03.2017 - 04.2022
- Managed cash register systems and resolved customer inquiries efficiently.
- Trained new cashiers on procedures and customer service standards.
- Collaborated with store management to implement promotional pricing strategies.
- Provided exceptional customer service, addressing concerns with professionalism and care.
- Supervised daily cash operations and ensured compliance with company policies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Collaborated with management to implement store policies and procedures effectively.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
CNA
New Albany Health And Rehab
New Albany, Mississippi
02.2014 - 02.2017
- Documented patient care activities accurately in electronic health records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene tasks.
- Supported mobility and transfers for patients using assistive devices.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Cashier
Circle K
New Albany, Mississippi
05.2012 - 02.2014
- Maintained cleanliness and organization of checkout areas and surrounding spaces.
- Processed customer transactions promptly and accurately at retail locations.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and digital payments securely and efficiently.
- Restocked shelves and organized merchandise to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints professionally, ensuring satisfaction with service received.
- Trained new cashiers on register operations and company policies effectively.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Gluer Operator
Ashley's Furniture
Ecru, Mississippi
06.2010 - 08.2012
- Operated gluing machines to assemble packaging products efficiently.
- Maintained equipment and reported issues to ensure smooth operations.
- Trained new operators on safety protocols and machine handling procedures.
- Monitored glue application for quality control during production runs.
- Collaborated with team members to meet daily production targets consistently.
- Identified areas where improvements could be made in terms of efficiency or cost savings.
- Inspect finished product for defects in quality or accuracy.
- Evaluate each job ticket prior to starting a run in order to determine size, type of material needed, number of pieces required.
- Keep work area clean and organized throughout shift operations.
Education
West Union Attendance Center
Myrtle, MS05-2009
Skills
- Multitasking abilities
- Cleanliness standards
- Effective communication
- Workflow coordination
- Team collaboration
- Time management
- Cash handling
- Organizational growth
- Attention to detail
- Quality control
- Continuous improvement
- Team coordination
- Quality assurance
- Written communication
- Guest services
Accomplishments
- At Lowe's I was voted best customer service associate and frontend associate by the employees
Timeline
Cashier/Key Holder
West Union One Stop
04.2023 - Current
Head Cashier
Lowe's
Home Improvement
03.2017 - 04.2022
CNA
New Albany Health And Rehab
02.2014 - 02.2017
Cashier
Circle K
05.2012 - 02.2014
Gluer Operator
Ashley's Furniture
06.2010 - 08.2012
West Union Attendance Center