Brittney Markham
Commerce
Summary
Motivated professional seeking an Account Management Specialist role, bringing strong organizational, communication, and customer service skills. Experienced in handling client inquiries, maintaining accurate records, and supporting team goals in fast-paced environments. Quick learner with a collaborative mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Johnny Black's Public House
Waterford, MI
12.2025 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Hired, trained, scheduled and supervised staff while maintaining proper coverage and labor control
- Managed payroll, labor budgets and staffing costs to maximize profitability
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Built and leveraged community relationships to drive business and maximize sales
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
FOH Manager
Kickstand Brewing Company
Commerce, MI
08.2024 - 06.2025
- Managed front-of-house operations, ensuring exceptional guest experiences and service quality.
- Assisted in developing promotional events to enhance customer engagement and drive sales.
- Monitored daily financial transactions to maintain accuracy in cash handling procedures.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Lead Bartender /Assistant Manager
Art & Jakes Sports Bar
Northville, MI
09.2023 - 06.2024
- Crafted and served a diverse range of cocktails and beverages, ensuring high customer satisfaction.
- Managed inventory levels and ordered supplies to maintain optimal stock for operations.
- Developed and implemented seasonal drink specials, enhancing customer experience and engagement.
- Engaged with customers to build rapport, resulting in repeat business and positive reviews.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills in fast-paced environment.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Assisted in daily operations, ensuring smooth workflow and exceptional customer service.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Business Management
Baker College
Auburn Hills, MI12-2027
Associate of Applied Science - Neurodiagnostic Technology
Carnegie Institute
Troy, MI09-2021
Skills
- Proficient knowledge of MS Office (Word, Excel, PowerPoint, Teams and Outlook)
- Excellent oral and written communication skills
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Networking skills
Certification
BLS Certified
ServSafe Certified
Tips Certified
Licensed Cosmetologist
Timeline
Restaurant General Manager
Johnny Black's Public House
12.2025 - Current
FOH Manager
Kickstand Brewing Company
08.2024 - 06.2025
Lead Bartender /Assistant Manager
Art & Jakes Sports Bar
09.2023 - 06.2024
Bachelor of Science - Business Management
Baker College
Associate of Applied Science - Neurodiagnostic Technology
Carnegie Institute