Brittney Marshall
Philadelphia,Pennsylvania
Summary
Personable Medical Assistant bringing 15 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
University of Pennsylvania - Dermatology
Philadelphia, PA
04.2019 - Current
- Resolved customer complaints in a timely manner while upholding company standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized team events to promote a positive work environment.
- Coordinated with nurse manager and admin coordinator to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Interpreted and explained work procedures and policies to brief staff.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other nurse manager, combining group efforts to achieve goals.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Certified Medical Assistant
Jefferson Urgent Care
Philadelphia, PA
02.2019 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Certified Medical Assistant
Abington Hospital
Philadelphia, PA
03.2020 - 09.2020
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Accessed third-party insurance databases to identify coverage of benefits.
- Pulled patient files and forwarded to appropriate offices for processing.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Certified Medical Assistant
Jefferson Internal Medicine
Philadelphia, PA
01.2015 - 01.2019
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant
Philadelphia Family Medical Associates
Philadelphia, PA
08.2008 - 08.2015
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments.
- Managed and ordered supplies to maintain inventory stock.
- Updated patient records with condition status.
Certified Medical Assistant
Jefferson University Health Services
Philadelphia, PA
08.2014 - 01.2015
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered PPD and FLU vaccines for all Jefferson employees.
- Obtained Urine Drug screens and performed venipuncture for Blood TB test.
Certified Medical Assistant
Greater Philadelphia Health Action
Philadelphia, PA
12.2013 - 08.2014
- Entered insurance, demographics and health history into patient database.
- Set up appointments for physician visits and procedures using calendar software.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Assisted with creating drug group calendars for new rehab clients
Volunteer
Temple Hospital
Philadelphia, PA
06.2003 - 09.2005
- Performed general cleaning duties, keeping work areas clean and organized.
- Helped transport patients and assisted with discharges.
- Re-stocked bins and shelves and displayed newest merchandise.
- Answered visitor questions, offered directions and escorted to destination.
- Sat with patients in need of companionship and emotional support.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Education
Medical Assistant -
Thompson Institute
Philadelphia, PA06.2009
South Philadelphia High School
Philadelphia, PA06.2006
Skills
- Scheduling expertise
- Customer Service
- Patient Scheduling
- Patient Registration
- Administrative Leadership
- Data Entry
- Schedule Coordination
- Customer Relationship Management
- Clinical Applications
- Medical Terminology
- HIPAA Compliance
- Coverage and Authorizations
- Insurance Verification
- Coordination and Scheduling
- Critical Thinking
- Clear Communication
- Event Coordination
- Work Planning and Prioritization
- Schedule Management
- Staff Management
Certification
- Certified Medical Assistant (CMA)
Timeline
Certified Medical Assistant
Abington Hospital
03.2020 - 09.2020
Lead Certified Medical Assistant
University of Pennsylvania - Dermatology
04.2019 - Current
Certified Medical Assistant
Jefferson Urgent Care
02.2019 - Current
Certified Medical Assistant
Jefferson Internal Medicine
01.2015 - 01.2019
Certified Medical Assistant
Jefferson University Health Services
08.2014 - 01.2015
Certified Medical Assistant
Greater Philadelphia Health Action
12.2013 - 08.2014
Medical Assistant
Philadelphia Family Medical Associates
08.2008 - 08.2015
Volunteer
Temple Hospital
06.2003 - 09.2005
Medical Assistant -
Thompson Institute
South Philadelphia High School
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