Brittney McCormick
Holden,MO
Summary
Motivated professional with a strong background in logistics, operations, and customer service. Experienced leader with a strong belief that anything can be achieved with a solid work ethic and determination. Motivated professional that works well in a team setting, while driven enough to be a leader and self-starter.
Overview
7
7
years of professional experience
Work History
OPERATIONS COORDINATOR
CH ROBINSON
2023.10 - Current
- Highest associate on the team regarding touch count, resolved cases/emails and meeting the goals set forth from management.
- Proficient in building manual loads for both LTL, TL and Flatbed shipments
- Work directly with the customer to implement the most effective and cost-efficient way to transport freight
- Trace and track shipments to ensure freight is delivered in a timely manner and to work on any issues that arise during transport
- Working side by side with commercial and field operations team to make sure the shipments are picked up in a timely manner and updating the operating procedures.
ASSOCIATE OPERATIONS COORDINATOR
CH ROBINSON
2022.04 - 2023.10
- See above
NORTHEAST LOAD PLANNER
TRUCKMOVERS.COM
2021.08 - 2022.04
- Manage the team, motivating them to complete tasks in a timely manner, grow their skill sets, and ensure all trucks are delivered by their deadline
- Provide an open line of communication with dispatchers to ensure all issues are handled immediately, avoiding discrepancies due to delayed handling
- Monitor cost of each load that is moved
- Work side by side with my team to reach personal and professional goals set for them
- Coordinate with drivers, customers and dispatchers to make sure the units are picked up and delivered in a timely manner to meet the customer expectation
- Communicate and streamline processes with other departments such as, Customer Care, Breakdown, and Recruiting, so that all aspects of the customer and carrier experience are covered.
NORTHEAST SINGLES DISPATCHER
TRUCKMOVERS.COM
2017.08 - 2021.08
- Managed 40+ drivers at a time
- Maintained 60% drivers on the road at all times
- Dispatcher of the Year in 2019 & 2020
- Dispatcher of the Quarter, 1st quarter in 2019 and 3rd quarter in 2020
- Link loads together so the driver has little to no deadhead, to cut down their cost as Independent Contractors
- Monitor cost of each load that I moved
- Willingness to pick up the phone to reach out to the upset driver to ensure we come to an understanding of the issues at hand and resolve them in a timely fashion
- Assigned units to drivers to make sure they meet the deadline of the customers
- Maintained an open line of communication with the drivers to earn their respect and confidence in my abilities
- Willing to help other regions manage the units they needed to relocate within the timeframe allotted
- To make sure their units in their region's timeline were getting met if issue arose
- Managed groups of drivers to move large amounts of units back and forth together
- Provided dates to customers regarding a time frame in which the units they were asking about could be met
- Set up travel for the drivers for example: flight, buses and/or rental cars.
Education
Bachelor's Degree of Applied Science in Criminal Justice -
Colorado Technical University
Kansas City, MOAssociate Degree of Applied Science in Criminal Justice -
Colorado Technical University
Kansas City, MOSkills
- Systems & Skills Proficient in Microsoft Office Suite, Google Workplace
- Project Scheduling
- Process Implementation
- Logistics Coordination
- Logistics Oversight
- Logistics Management
- Customer Service
- Organized
- Strong multi-tasker
- Verbal and Written Communication
- Negotiation
- Collaborator
- Adaptable
- Meticulous
- Proven leadership/teamwork in fast-paced environment
- Quick Learner
- Creative
- Problem solver
- Quality Assurance
- 10-Key, Multi-task Oriented
- Purposeful
- Technology Savvy
Timeline
OPERATIONS COORDINATOR
CH ROBINSON
2023.10 - Current
ASSOCIATE OPERATIONS COORDINATOR
CH ROBINSON
2022.04 - 2023.10
NORTHEAST LOAD PLANNER
TRUCKMOVERS.COM
2021.08 - 2022.04
NORTHEAST SINGLES DISPATCHER
TRUCKMOVERS.COM
2017.08 - 2021.08
Bachelor's Degree of Applied Science in Criminal Justice -
Colorado Technical University
Associate Degree of Applied Science in Criminal Justice -
Colorado Technical University
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