Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Mccrory

Kansas City,MO

Summary

Compassionate Nursing Home Health Aide with a proven track record at Ashford Gardens, excelling in resident care and safety. Skilled in monitoring vital signs and implementing infection control measures, while fostering dignity and respect. Recognized for effective communication and teamwork, ensuring a supportive environment for residents and families alike.

Overview

5
5
years of professional experience

Work History

Picker/packer

Amazon Robotics
09.2026 - Current
  • Packcustomer orders according to Amazon quality, safety, and packaging standards.
  • Scanned products and packages using handheld scanners and warehouse technology.
  • Verify item quantities, product information, and order accuracy before shipment.
  • Work efficiently in a fast-paced warehouse environment while meeting productivity and quality goals.
  • Followworkplace safety procedures and maintained a clean and organized work area.
  • Loaded, moved, and organized packages and inventory as needed.
  • Identify damaged or incorrect products and followed proper procedures for reporting them.
  • Work collaboratively with team members and communicated effectively with supervisors.
  • Maintain consistent attendance, reliability, and attention to detail.
  • Perform repetitive tasks while maintaining accuracy and productivity throughout the shift.

Customer Service Representative

At&t Solutions
11.2023 - 01.2025

Provided professional and friendly customer service in person and by telephone.

• Responded to customer questions, concerns, and requests in a timely manner.

• Maintained accurate customer information and completed data-entry tasks.

• Assisted with resolving customer concerns while maintaining a positive attitude.

• Communicated clearly with customers, coworkers, and supervisors.

• Maintained organized records and followed company policies and procedures.

• Demonstrated strong listening, problem-solving, and interpersonal skills.

Nursing Home Health Aide

Ashford Gardens
08.2021 - 04.2023

Provided compassionate assistance to residents with daily activities and personal-care needs.

• Assisted residents with mobility, positioning, and maintaining a safe environment.

• Monitored residents and reported changes in condition to appropriate healthcare staff.

• Communicated respectfully with residents, families, nurses, and other healthcare professionals.

• Followed infection-control and safety procedures and maintained resident dignity, privacy, and confidentiality.

• Documented and communicated relevant patient-care information accurately.

Education

High School Diploma -

Concorde Career College
Kansas City, MO
09.2026

Skills

  • Bathing, grooming, dressing, and personal hygiene assistance
  • Feeding and meal assistance
  • Toileting and incontinence care
  • Mobility and transfer assistance
  • Proper positioning and comfort measures
  • Fall prevention and safety awareness
  • Monitoring and reporting changes in resident condition
  • Measuring and documenting vital signs
  • Infection prevention and control
  • Proper use of PPE
  • Maintaining clean and sanitary resident areas
  • Compassionate and respectful resident care
  • Dementia and memory-care support
  • Communication with residents, families, nurses, and healthcare staff
  • Maintaining resident dignity, privacy, and confidentiality
  • Following care plans and facility policies
  • Accurate documentation and reporting
  • Teamwork and collaboration
  • Patience, empathy, dependability, and professionalism
  • Product scanning
  • Package labeling
  • Quality control
  • Shipping and receiving
  • Warehouse safety
  • Inventory organization
  • Productivity and time management
  • Teamwork
  • Attention to detail
  • Fast-paced work environment
  • Lifting, standing, walking, and repetitive movement
  • Customer service and client support
  • Professional telephone etiquette
  • In-person and online customer assistance
  • Active listening and communication
  • Handling customer questions and concerns
  • Conflict resolution and problem solving
  • De-escalating difficult customer situations
  • Processing customer requests and transactions

Timeline

Picker/packer

Amazon Robotics
09.2026 - Current

Customer Service Representative

At&t Solutions
11.2023 - 01.2025

Nursing Home Health Aide

Ashford Gardens
08.2021 - 04.2023

High School Diploma -

Concorde Career College
Brittney Mccrory