Brittney McDonald
Dallas,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
United Health Care
12.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assist members 65years and older with their Medicare needs
Jr. Dietitian/Hostess/call center
Aramark Baylor Heart and Vascular Hospital
05.2016 - 01.2019
- Performs a variety of patient food service duties under the direction of Sr
- Clinical Dietitian
- Assess patients' and clients' health needs
- Counsel patients on nutrition issues and healthy eating habits
- Develop meal plans
- Keep up with the latest nutritional science research
- Answer calls and place food orders for patients.
Patient Transporter
Baylor Hospital
06.2014 - 06.2016
- Transport patients by assisting in and out of taxis, ambulances, cars, and helicopters, lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms
- Comforts patients and their families by offering support and encouragement, being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Transport deceased patients by following protocols and delivering them to the mortuary
- Maintains safe, secure, and healthy work environment by following standard procedures and complying with federal state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
Customer Service call center Representative
Connextions
09.2013 - 04.2014
- Verify insurance for members 65 years and older
- Managing incoming calls and customer service inquires
- Identifying and assessing customer's needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Medical Assistant -
Dallas College
Dallas, TXAssociates Degree in Health Science -
Dallas College
Dallas, TXHigh School Diploma -
Emmitt J. Conrad
Dallas, TXCertification
Medical Assistant 2024
Associates of Art 2004
Career Overview
Accomplished customer service professional offering years of experience with leadership roles in: customer service, retail associate and dietitian. Ability to investigate, research, problem solve, and report results and recommendations with excellent written and verbal communication skills to internal and external relationships. Steady, adaptable, and flexible with a positive attitude who thrives on contributing to the organization.
Timeline
Customer Service Advisor
United Health Care
12.2022 - Current
Jr. Dietitian/Hostess/call center
Aramark Baylor Heart and Vascular Hospital
05.2016 - 01.2019
Patient Transporter
Baylor Hospital
06.2014 - 06.2016
Customer Service call center Representative
Connextions
09.2013 - 04.2014
Medical Assistant -
Dallas College
Associates Degree in Health Science -
Dallas College
High School Diploma -
Emmitt J. Conrad
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