Brittney Mendez
Queens
Summary
Dedicated and results-driven professional with experience in business analysis, youth counseling, childcare, and healthcare support. Skilled in data-driven decision-making, process improvement, and stakeholder collaboration. Recognized for adaptability, leadership, and a commitment to delivering high-quality results across diverse roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Counselor
Mercyfirst
08.2022 - Current
- Reviewed patient files, monitored prescriptions, and assisted with medication administration to ensure accurate healthcare support.
- Provided emotional and physical support to youth, helping them overcome behavioral challenges and meet developmental goals.
- Coordinated activities and collaborated with social workers, psychologists, and educators to develop and implement individualized care plans.
- Assisted individuals in managing disabilities and achieving substance abuse recovery.
Paraprofessional
Kalanu
05.2021 - 11.2022
- Supported students with disabilities in developing life skills and fostering independence.
- Provided academic assistance by reading materials aloud, offering visual aids, and reinforcing instructions.
- Oversaw classroom behavior to improve student focus.
Teacher Assistant
Sunshine Learning Daycare
09.2020 - 09.2021
- Conducted classroom instruction, developed educational materials, facilitated children's learning activities.
- Supervised students on field trips, ensured safety, and facilitated personal hygiene routines.
Personal Care
Chinese-American Planning Council
01.2018 - 01.2021
- Administered essential personal hygiene tasks such as bathing, dressing, and aiding in mobility for elderly and disabled individuals.
- Prepared meals, managed household tasks, and educated family members on patient care routines.
Caregiver for Disabled Children/Adults
SKIP of New York –
06.2018 - 08.2020
- Assisted children with disabilities in enhancing life skills.
- Encouraged participation in daily activities to promote personal growth.
Business Analyst
Analyst Consultants
01.2017 - 12.2019
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Customer Service
Call Center Representative
06.2013 - 12.2016
- Coordinated client appointments and maintained records diligently.
- Resolved customer concerns and processed orders efficiently.
Education
High School Diploma - Communication Media
William H. Maxwell High School
Brooklyn, New York06.2011
Skills
- Team collaboration
- Self-care strategies
- Verbal and written communication
- Tactful communication
- Youth mentoring
- Youth supervision
- Individual counseling
- Behavior management
- Program coordination
- Family engagement
- Meal preparation
- Career guidance
- Data confidentiality
- Decision-making
- Client needs assessment
- File and record keeping
- Case management
- Patient intake
- Documentation and reporting
- Patient referrals
- Treatment plans
- Care planning
- Teamwork
- Problem-solving
- Excellent communication
Certification
- Child Development Associate (CDA) Certification
- Adult and Pediatric First Aid/CPR/AED
- Early Childhood Education
Languages
Spanish
Native or Bilingual
Timeline
Youth Counselor
Mercyfirst
08.2022 - Current
Paraprofessional
Kalanu
05.2021 - 11.2022
Teacher Assistant
Sunshine Learning Daycare
09.2020 - 09.2021
Caregiver for Disabled Children/Adults
SKIP of New York –
06.2018 - 08.2020
Personal Care
Chinese-American Planning Council
01.2018 - 01.2021
Business Analyst
Analyst Consultants
01.2017 - 12.2019
Customer Service
Call Center Representative
06.2013 - 12.2016
High School Diploma - Communication Media
William H. Maxwell High School
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