Brittney Miles

• Patient Support Program
• Product education and support through structured care plan
• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
• To provide therapy education and support
• To collect, confirm and enter demographic data into the designated ClientRelationship Management system (CRM) for program enrollment and program documentation, as required
• Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
• To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
• To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
• Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences, as required and if possible
• Adhere to all company and client policies, procedures and training requirements
• Perform other reasonable duties as requested
• Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health InsurancePortability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by USDepartment of Health and Human Services

• Contributed to a positive work environment through effective communication and collaboration with team members.
• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Enhanced patient satisfaction by efficiently managing front desk and clinical operations and addressing concerns promptly.
• Ensured accurate medical records by diligently updating and maintaining patient information in the electronic health record system.
• Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Facilitated smooth daily operations by coordinating physician schedules, optimizing time management and minimizing conflicts.
• Educated patients on insurance benefits, clarifying coverage details and assisting with claims submissions as needed.
• Coordinated referral processes, ensuring seamless transitions between healthcare providers for optimal continuity of care.

* Employee of The Quarter Q1 2019

• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
• Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
• Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care.
• Monitored patient reactions to drugs and carefully documented findings.
• Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.

• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
• Managed and operated mechanical ventilators and delivered airway management by performing various duties.
• Provided comprehensive care to improve and strengthen clients' respiratory functions.
• Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.