Brittney Moore
Concord,NC
Summary
Customer service oriented professional with healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Capable of following all applicable policies, procedures, and guidelines to ensure quality. Academic Honors: Ultimate Medical Academy Dean's List. Demonstrates independent work initiative, sound judgment, and attention to detail. Strong written and verbal communication skills. Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint. Typing Speed – 58 WPM.
Overview
9
9
years of professional experience
Work History
Client Success Specialist
Beyond Finance
04.2023 - 11.2023
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Customer Service Representative
Ciox Health
02.2022 - 01.2023
- Handled inbound and outbound telephone calls
- Adhered to HIPAA law and Ciox Health procedures and policies
- Provided excellent customer service to hospitals, urgent cares, clinics, and private physicians' offices
- Performed medical data entry of the requested documentation and outreaches to the clinical facilities
- Verified the patient demographic via the clinical facility
- Reviewed the patient's medical records data, ensured the medical information is accurate, and uploaded the records into ChartFinder.
Dispatcher
Atrium Health
06.2021 - 02.2022
- Adhered to HIPAA compliance and CDC guidelines for COVID-19.
- Maintained updated and detailed records of calls in physical and electronic database.
Assembly Worker / Machine Operator
Pass and Seymour Legrand
10.2019 - 06.2020
- Operated within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).
- Visually inspected devices for defects and placed defective items into reject bin.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
Full Time Homemaker
Stay at Home
07.2017 - 10.2019
- Ensured household duties were completed and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
- Managed time efficiently in order to complete all tasks within deadlines.
Child Care Provider
Piedmont Resident Development Center
02.2017 - 07.2017
- Handled inbound and outbound telephone calls
- Documented and maintained online records of daily routines and observed and documented play activities
- Recorded daily observations, information about activities, meals served, and medications administered
- Provided activities and opportunities that encouraged curiosity, exploration, and formulation of problem-solving skills.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Assembly Worker / Machine Operator
Pass and Seymour Legrand
10.2014 - 05.2017
- Ensured and maintained the flow of production at all times and loaded and unloaded items from machines
- Lifted raw materials, finished products, and packed items manually and using hoists
- Operated machinery in a safe and efficient manner while remaining compliant with company procedures.
- Notified supervisor of issues with equipment or production.
- Followed outlined specifications to implement assembly plans.
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science Degree / Health Science – Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2021
Diploma – Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2021
Skills
- Patient Scheduling
- Active Listening Abilities
- Customer Relationship Building
- ICD-10 Coding
- Insurance Verification
- HIPAA Compliance
- Data Entry Proficiency
- Customer Service
- Patient Confidentiality
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Accomplishments
GPA: 3.99, graduated Summa Cum Laude.
Made the
Additional Information
Made the Dean's List twice.
GPA: 3.99, graduated Summa Cum Laude.
Timeline
Client Success Specialist
Beyond Finance
04.2023 - 11.2023
Medical Customer Service Representative
Ciox Health
02.2022 - 01.2023
Dispatcher
Atrium Health
06.2021 - 02.2022
Assembly Worker / Machine Operator
Pass and Seymour Legrand
10.2019 - 06.2020
Full Time Homemaker
Stay at Home
07.2017 - 10.2019
Child Care Provider
Piedmont Resident Development Center
02.2017 - 07.2017
Assembly Worker / Machine Operator
Pass and Seymour Legrand
10.2014 - 05.2017
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science Degree / Health Science – Medical Office and Billing Specialist -
Ultimate Medical Academy
Diploma – Medical Office and Billing Specialist -
Ultimate Medical Academy
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