BRITTNEY MUINIZ
Goodyear,AZ
Summary
Experienced customer service representative with a 9-year history of providing dependable support and managing financial documentation. Proficient in QuickBooks and known for completing tasks with precision and timeliness.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Freelancer
Peoria, AZ
09.2025 - Current
- Delivered high-quality freelance services across diverse projects, ensuring client satisfaction and timely completion.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and attention to detail.
- Developed and maintained effective communication channels with clients, enhancing relationships and fostering trust.
- Utilized various digital tools for project management, improving workflow efficiency and tracking deliverables.
- Analyzed client feedback to refine service offerings, driving continuous improvement in project outcomes.
- Implemented strategic planning techniques for project execution, resulting in streamlined processes and increased productivity.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Independent Contractor
Commercial and Residential Property Cleaner
Phoenix, AZ
01.2022 - 09.2025
- Respond to customer complaints or inquiries immediately and report and problems to supervisor.
- Developed customized cleaning plans based on client preferences and property requirements.
- Implemented inventory management for cleaning supplies, optimizing resource usage and reducing costs.
- Resolved client concerns proactively, fostering positive relationships and repeat business opportunities.
- Streamlined cleaning procedures, enhancing overall productivity and service delivery times.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Administrative Assistant
KeyColour, INC.
Phoenix, AZ
04.2019 - 01.2022
- Received, sorted, and distributed incoming and outgoing mail and faxes to correct destinations.
- Coordinated and organized meetings, conference calls, and appointments to distribute resources and technologies fairly.
- Issued and tracked document numbers to monitor and maintain filing order.
- Distributed invoices, updated accounts, and entered new information into the customer relationship management system.
- Stored office supplies and kept meticulous inventory.
- Tracked PO number and tracking number information with continuously updated Excel spreadsheets.
- Stayed on top of tracking procedures by updating databases and spreadsheets.
- Handled communications between staff and customers.
- Arranged letter and parcel deliveries in collaboration with courier services.
Dispute Resolution Specialist / Assistant Manager
Dean J Anderson Group
Gilbert, AZ
12.2017 - 04.2019
- Interviewed claimants, agents, and witnesses to obtain information about disputed issues. (Approx. 250 calls a day)
- Reached accurate conclusions based on effective application of relevant laws, policies, and precedents.
- Guided parties toward mutual agreement by employing skilled mediation techniques.
- Prepared written opinions or decisions regarding cases.
- Evaluated presented claims and evidence independently and with hearings.
- Organized, codified, and approved settlement agreements and payments for the week as well as individually.
- Ruled on exceptions, motions, or admissibility of evidence.
- Prepared settlement agreements for disputants to sign. (Approx. 150 documents a day)
- Managed procedural requirements smoothly, including outlining processes, settling fees, and establishing limitations.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Kept areas clean, organized, and in line with company professional standards.
- Enhanced customer satisfaction with fast, knowledgeable service.
Temp Worker
KeyColour, INC.
Phoenix, AZ
06.2016 - 12.2017
- Established, updated, and maintained paper-based and digital files and records in cabinets and document management systems.
- Contacted customers for completed orders and engaged clients to gauge satisfaction and solicit feedback.
- Reconciled vendor statements to validate payments for received invoices.
- Cleaned and straightened work areas to maximize productivity and safety.
- Generated reports detailing findings and recommendations
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications
Education
Diploma of Completion - Standard Study
Skyline High School
Mesa, AZ05.2016
Skills
- Quickbooks
- Customer service
- Time management
- Communication skills
- Data entry
- Administrative experience
- Microsoft
- Organizational skills
- Cashiering
- Record Keeping
- Inventory Management
- Bookkeeping
- Collections
CUST
Authorized to work in the US for any employer
Timeline
Independent Contractor
Freelancer
09.2025 - Current
Independent Contractor
Commercial and Residential Property Cleaner
01.2022 - 09.2025
Administrative Assistant
KeyColour, INC.
04.2019 - 01.2022
Dispute Resolution Specialist / Assistant Manager
Dean J Anderson Group
12.2017 - 04.2019
Temp Worker
KeyColour, INC.
06.2016 - 12.2017
Diploma of Completion - Standard Study
Skyline High School