Brittney Neegaard
Readlyn,IA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Medication Therapy Management Coordinator
UnityPoint Health - Corporate
04.2022 - Current
- Completing prior authorizations, running cost estimates in Epic Willow for pharmacists, scheduling referrals for pharmacists across all regions, setting up phone calls for comprehensive medication reviews
- Collaborated with other healthcare professionals across multiple departments to coordinate care for patients receiving medication therapy management services.
- Implemented cost-saving measures and medication therapy management programs to improve patient outcomes.
- Assisted pharmacists in providing medication therapy management services.
- Participated in clinical programs designed to improve patient outcomes and reduce costs associated with drug therapy management.
Preacess Specialist
UnityPoint Health - Corporate
10.2021 - 04.2022
- Creating estimates for patients upcoming procedures
- Contacting patients regarding upcoming cost for procedures
- Collecting payments for upcoming procedures
Registered Medical Assistant
UnityPoint Clinic
Cedar Falls, USA
04.2020 - 01.2021
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations while handling confidential patient information.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Verified insurance coverage and processed payments from patients.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed patient assessments, including vital signs and medical history documentation.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted medical facilities to schedule patients for admission.
Registered Medical Assistant
COVENANT CLINIC
Jesup, USA
08.2014 - 07.2020
- Collected specimens for laboratory testing according to accepted standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Measured vital signs and took medical histories to prepare patients for examination.
Certified Pharmacy Technician
NuCara Pharmacy
Ackley, USA
06.2011 - 08.2014
- Mixed pharmaceutical preparations according to written prescriptions.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription transfers to other pharmacies.
- Entered prescription information into computer databases.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
Medical Receptionist
Ackley Medical Center
Ackley, USA
01.2011 - 01.2012
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
CNA
GRAND JIVANTE
Ackley, USA
06.2006 - 06.2011
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call signals and signal lights to determine patients' needs.
- Facilitated communication between patients, family members, and healthcare professionals.
- Helped residents walk with or without self-help devices.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted residents in preparing for activities and social programs.
- Assisted patients in ambulation and transfers using proper body mechanics.
Education
Certificate - Medical Assistant Program
Ellsworth Community College
Iowa Falls, IA07-2010
High School Diploma -
AGWSR
Ackley, USA05-2008
Some College (No Degree) - Nursing Education
Hawkeye Community College
Waterloo, IASkills
- Collaborative care coordination
- HIPAA compliance
- Communication skills
- Problem solving
- Time management
- Multitasking
- Reliability
- Data entry
- Conflict resolution
- Information management
- Problem-solving
- MS office suite
- Workflow optimization
- Epic Willow
- Epic Cadence
Timeline
Medication Therapy Management Coordinator
UnityPoint Health - Corporate
04.2022 - Current
Preacess Specialist
UnityPoint Health - Corporate
10.2021 - 04.2022
Registered Medical Assistant
UnityPoint Clinic
04.2020 - 01.2021
Registered Medical Assistant
COVENANT CLINIC
08.2014 - 07.2020
Certified Pharmacy Technician
NuCara Pharmacy
06.2011 - 08.2014
Medical Receptionist
Ackley Medical Center
01.2011 - 01.2012
CNA
GRAND JIVANTE
06.2006 - 06.2011
Certificate - Medical Assistant Program
Ellsworth Community College
High School Diploma -
AGWSR
Some College (No Degree) - Nursing Education
Hawkeye Community College