Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Brittney Onuffer

Cheektowaga,NY

Summary

Team-oriented Mortgage Outreach specialist looking to further my career within the bank.

Overview

9
9
years of professional experience

Work History

MORTGAGE CUSTOMER OUTREACH SPECIALIST II

M&T Bank
10.2023 - Current
  • Conduct sided by side trainings with new hires
  • Maintain expected monthly stats
  • Initiate outbound contact to offer assistance with delinquent accounts
  • Adhere to bank rules and regulation trainings
  • Utilize problem-solving, time management and communication skills

MORTGAGE CUSTOMER OUTREACH SPECIALIST I

M&T Bank
05.2021 - 09.2023
  • Initiate outgoing calls to collect on delinquent mortgages or offer assistance
  • Receive incoming calls to offer assistance or process payments
  • Update financial information and set up repayment plans when applicable
  • Determine reason for delinquency to determine best options for assistance
  • Assisted with special projects to the Loss mitigation dept for Covid 19 pandemic
  • Create Powerpoint presentations on as needed basis for supervisor for Team meetings and Team Training.

CUSTOMER SERVICE REPRESENTATIVE

Transworld Systems Inc.
08.2017 - 04.2021
  • Initiating contact and handling incoming calls to collect payment on delinquent auto loans as well as Servicing Customers for College Avenue Student Loans
  • Received inbound calls to assist with account maintenance
  • Initiated outbound calls for follow up requests
  • Updated account information
  • Registered customers for online services.

ADMINISTRATIVE ASSISTANT/DESSERT CASE MANAGER

BBH Industries/CBB Enterprises
04.2015 - 08.2016
  • Accounts payable and receivable
  • Recorded daily lunch and dinner sales
  • Filing
  • Managed office supplies, prepared and submitted expense reports, and maintained accurate records
  • Recording of billing invoices, receipt of payments, on QuickBooks
  • Organize desserts in showcase
  • Recorded inventory for desserts
  • Cleaning and sanitizing of showcase.

Education

Associate of Arts - Esthetician

Continental School of Beauty Culture
Kenmore - Buffalo, NY
01.2019

Associate of Arts -

Erie Community College
Buffalo, NY
01.2015

High School Diploma -

Lancaster High School
Lancaster, NY
06.2004

Skills

  • Quality Assurance
  • Customer service
  • Microsoft applications
  • Phone etiquette

Activities

  • Buffalo's Valley Community Association 2022
  • WEDI organization 2023
  • Habitat for Humanity 2023

Timeline

MORTGAGE CUSTOMER OUTREACH SPECIALIST II

M&T Bank
10.2023 - Current

MORTGAGE CUSTOMER OUTREACH SPECIALIST I

M&T Bank
05.2021 - 09.2023

CUSTOMER SERVICE REPRESENTATIVE

Transworld Systems Inc.
08.2017 - 04.2021

ADMINISTRATIVE ASSISTANT/DESSERT CASE MANAGER

BBH Industries/CBB Enterprises
04.2015 - 08.2016

Associate of Arts - Esthetician

Continental School of Beauty Culture

Associate of Arts -

Erie Community College

High School Diploma -

Lancaster High School

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Brittney Onuffer