Brittney Powell
Castle Rock
Summary
Retail professional with over 10 years of experience specializing in exceptional customer support, accurate financial transactions and policy compliance. Proven expertise in cashiering, inventory, returns and ensuring fair policy- driven outcomes. Recognized for thriving in fast-paced enviornments and adapting to evolving business needs.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
King Soopers
07.2013 - Current
- Welcomed customers and helped determine their needs.
- Welcomed customers, quickly and accurately resolved customer service desk issues, ensuring policy compliance with thorough troubleshooting and problem-solving skills.
- Operated cash register for cash, check, and credit card transactions with precision and efficiency.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed refunds and returns accurately while following company policies while paying attention to refund abuse and fraud.
- Processed Western Union Money transfers ensuring compliance with financial regulations and customer identification.
Education
High School Diploma -
Littleton High School
Littleton, CO05-2013
Skills
Customer support
Active listening
Team player mentality
Accurate money handling
Inventory management
Ability to work unsupervised
Return and refund processing
Fraud prevention awareness
Policy compliance
Timeline
Customer Service Associate
King Soopers
07.2013 - Current
High School Diploma -
Littleton High School