Brittney Price
Chula Vista,CA
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Skilled in enhancing research with accuracy and precision. Dedicated to executing protocols to meet study objectives and requirements.
Overview
10
10
years of professional experience
Work History
Research Assistant
Artemis Research Institute
San Diego, CA
07.2023 - Current
- Prepped source charts, ensuring the most recent version of the source is always utilized
- Collected and recorded vital signs
- Performed EKGs and associated transmissions when required
- Performed lab draws (including processing and shipping), as applicable
- Assisted with scheduling vendor-related subject appointments
- Cleaned, stocked, and maintained department supplies and equipment in accordance with policy and duties as assigned
Customer Service Rep-Premier Dealer Services
San Diego, CA
San Diego, CA
11.2021 - 06.2023
- Resolved customer complaints via phone, email, mail and social media
- Greeted customers warmly and recognized problems or reason for calling
- Canceled or upgraded accounts
- Attempted to persuade customers to reconsider cancellation
- Handled changes in policies or renewals.
Program Specialist
Covance
San Diego, CA
09.2019 - 09.2021
- Received calls from service providers, insurance companies, patients and Specialty Pharmacies
- Filled prescriptions in the Seibel system and updated patient’s profiles, accounts and records
- Made calls to insurance agency for benefits verification checks
- Screened and enrolled patients for appropriate programs that were the best fit
- Verified Insurance Plan from healthcare providers.
Customer Service Rep-Beverage Factory
San Diego, CA
San Diego, CA
06.2016 - 06.2019
- Compiled reports on overall customer satisfaction
- Handled complaints and provided appropriate solutions and alternatives within the time limits
- Identified and assessed customers’ needs to achieve satisfaction
- Maintained financial accounts by processing customer adjustments
- Suggested solutions when a product malfunctioned.
Customer Service Representative – American Customer Care
San Diego, CA
San Diego, CA
08.2014 - 03.2016
- Answered telephone calls and provided callers with information on products and services
- Filed records and data on a periodic basis
- Maintained and upgraded information in customer database
- Resolved customers’ complaints by addressing them according to company policies
- Represented our clients in a professional and positive manner.
Education
High School Diploma -
Charter School of San Diego
06.2008
Skills
Efficient and Detail-Oriented
Customer Retention Strategies
Courteous with Strong Service
Mindset
Call Documentation
Building Customer Trust and
Loyalty
Customer Data Confidentiality
Data Entry and Maintenance
Active Listening
Microsoft Access
Microsoft Outlook
Document Conversion
Calm and Professional Under
Pressure
Timeline
Research Assistant
Artemis Research Institute
07.2023 - Current
Customer Service Rep-Premier Dealer Services
San Diego, CA
11.2021 - 06.2023
Program Specialist
Covance
09.2019 - 09.2021
Customer Service Rep-Beverage Factory
San Diego, CA
06.2016 - 06.2019
Customer Service Representative – American Customer Care
San Diego, CA
08.2014 - 03.2016
High School Diploma -
Charter School of San Diego
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