Brittney Reece
Memphis,TN
Summary
Dynamic customer service professional with over 5 years of experience in fast-paced, high-volume environments. Skilled in phone communication, order management, and sales. Seeking to apply my expertise in customer satisfaction and team collaboration to a new role.
Overview
9
9
years of professional experience
Work History
Server/Togo Attendant
Huey's Poplar
Memphis, TN
04.2021 - Current
- Manage high-volume phone orders for Togo, ensuring accuracy, speed, and exceptional customer service.
- Effectively upsell products, including local beers, leading to a win in the restaurant’s sales contest.
- Provide seamless in-person service by taking orders, delivering food, and handling payments in a busy restaurant atmosphere.
- Demonstrate strong communication and problem-solving skills to resolve customer issues, contributing to a high repeat customer rate.
- Recognized for outstanding service and nominated for the Memphis Picks Award by the Memphis Tourism Education Foundation (2024).
Server
RP Tracks
Memphis, TN
01.2018 - 03.2021
- Provided attentive, friendly service to guests in a fast-paced, high-energy environment.
- Delivered excellent table service while maintaining a strong focus on customer satisfaction.
- Adapted to various guest needs, ensuring a smooth dining experience even during peak hours.
Customer Service Representative
Target Medical
Memphis, TN
05.2016 - 05.2018
- Assisted customers with durable medical equipment selection, providing detailed information on product usage and benefits.
- Managed incoming phone orders and inquiries, offering support and guidance for both patients and caregivers.
- Resolved customer complaints and concerns with professionalism, ensuring a positive experience and continued business.
Education
Bachelor of Liberal Studies -
University of Memphis
Memphis, TN05-2024
Skills
- Customer Service: Proven ability to exceed customer expectations in a variety of service settings
- Phone Communication: Skilled in managing phone orders and inquiries with clarity and professionalism
- Sales Expertise: Track record of driving sales and achieving targets, especially in food and beverage environments
- Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction
- Multitasking: Comfortable juggling multiple tasks in a fast-paced work environment
Accomplishments
- Nominated for the Memphis Picks Award by the Memphis Tourism Education Foundation for Outstanding Service (2024)
- Sales Contest Winner for Local Breweries at Huey's
References
- Brent Brockway (Owner of Target Medical): +1 (901) 550-2169
- Mary Laws (Owner of RP Tracks): +1 (901) 569-6638
- Andrew Howell (Manager at Huey's): +1 (901) 275-1901
- Marti Carty (Personal Reference): +1 (901) 634-0417
- Byron Freeman (Personal Reference): +1 (901) 921-0292
Timeline
Server/Togo Attendant
Huey's Poplar
04.2021 - Current
Server
RP Tracks
01.2018 - 03.2021
Customer Service Representative
Target Medical
05.2016 - 05.2018
Bachelor of Liberal Studies -
University of Memphis
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