Brittney Reeves
Alexandria,Virginia
Summary
Dedicated member service professional with extensive experience enhancing member satisfaction through tailored support and effective management of complex membership activities. Proven success in analyzing membership data to identify trends, collaborating with teams to drive engagement, and executing initiatives that ensure data integrity and improve overall member experience.
Overview
20
20
years of professional experience
Work History
Member Service Center Specialist
Community Associations Institute
07.2019 - Current
- Served as primary contact for CAI members, providing tailored support on membership products and resources to enhance member satisfaction.
- Managed complex membership activities, including corporate member updates and transfers.
- Analyzed membership data to identify trends, driving enhancements in member service and engagement opportunities.
- Executed data integrity initiatives by analyzing reports and collaborating with internal teams, ensuring resolution of issues to maintain accurate member information.
- Collaborated with senior manager to uncover membership trends and improve overall member experience.
- Administered engagement platforms like Exchange/HigherLogic to maintain accurate member information.
- Processed renewals, publication orders, and registrations while ensuring prompt assistance for members.
- Proficient in NetForum and Microsoft Office Suite.
Member Service Center Coordinator
Community Associations Institute
04.2016 - 07.2019
- Delivered responsive, solution-oriented service to members while prioritizing tasks in a high-volume environment.
- Guided members through membership lifecycle, facilitating renewals, registrations, publication orders, and addressing inquiries.
- Utilized NetForum software for managing member data.
Member Service Center Representative
Community Associations Institute
02.2012 - 04.2016
- Resolved member questions and issues through high-volume inbound calls and online chat, ensuring efficient and professional service.
- Responded to member queries in department inbox and escalated complex cases to appropriate teams for resolution.
- Documented interactions to support continuous improvement while consistently meeting service expectations.
Receptionist
Landmark Foot and Ankle Center
03.2011 - 02.2012
- Managed patient scheduling, phone communications, and insurance preauthorizations, along with daily payment reconciliation, ensuring efficient operational flow.
- Maintained organized patient records and completed paperwork and test orders, supporting clinical staff to facilitate smooth patient flow.
- Prepared exam rooms and assisted with patient intake, including orthotic casting and x-ray development, enhancing readiness for patient care.
Store Manager
Palm Beach Tan, Inc.
04.2006 - 03.2011
- Recruited, trained, and coached employees to meet sales targets and enhance customer service and team motivation.
- Set performance expectations and monitored results to support staff development and achieve store revenue objectives.
- Managed inventory, ordered merchandise and supplies, and implemented merchandising strategies to support sales goals.
- Oversaw store operations, including payroll, staff scheduling, and daily cash reconciliation, ensuring compliance and operational efficiency.
Education
Northern Virginia Community College
05-2007
Advanced Diploma -
Thomas Edison High School
06-2005
Some College (No Degree) -
Strayer University
Alexandria, VASkills
- Data analysis and reporting
- Membership management
- CRM software proficiency
- Engagement platform expertise
- Customer relationship management
Timeline
Member Service Center Specialist
Community Associations Institute
07.2019 - Current
Member Service Center Coordinator
Community Associations Institute
04.2016 - 07.2019
Member Service Center Representative
Community Associations Institute
02.2012 - 04.2016
Receptionist
Landmark Foot and Ankle Center
03.2011 - 02.2012
Store Manager
Palm Beach Tan, Inc.
04.2006 - 03.2011
Northern Virginia Community College
Advanced Diploma -
Thomas Edison High School
Some College (No Degree) -
Strayer University