Michele Abaray
Homestead,PA
Summary
Dynamic leader with a proven track record at Access Information Management, Inc., successfully managing a team of 17 full-time and 9 temporary team members to enhance operational efficiency and elevate customer satisfaction. Expertise in Quality Control and Customer Engagement has led to significant reductions in error rates through targeted training and performance optimization. Proficient in data analysis reporting, driving teams toward excellence is a fundamental strength. Committed to fostering an environment of continuous improvement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Record Center Supervisor
Access Information Management, Inc
Pittsburgh, PA
08.2016 - Current
- Responded to customer questions regarding products, prices and availability.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Researched and prepared reports required by management.
- Performed administrative duties such as scheduling appointments, ordering supplies.
- Assisted customers with inquiries or problems related to their services rendered.
- Supervised staff of 17 Team Members providing guidance and direction to ensure efficient operations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented quality control measures, significantly reducing error rates.
- Trained new staff on operational processes, customer service standards, and safety protocols.
Education
Some College (No Degree) - Business Management
Community College of Allegheny County
Pittsburgh, PASkills
- Customer Engagement
- Quality Control
- Staff Training Programs
- Performance Optimization Strategies
- Data Analysis Reporting
- Efficient Calendar Management
Accomplishments
- 2017 Runner up - Market of Year
- 2021 Market of the Year.
- 2024 First Place North America Team Member Referral with an estimated $582K in Annual Revenue
- 2024 logged a total of 270 Client Engagements, the highest in the Pittsburgh Market
- 2024 Pittsburgh Market recognized for NPS Scores for UPMC at 89 and UOP at 100
- 2024 Reached out to numerous client regarding Destruction which generated an estimated $177K in revenue
Certification
- 2022 Completed the Lean Yellow Belt Certification Program
- 2021 Completed the Operations Supervisor Certification Program
Timeline
Record Center Supervisor
Access Information Management, Inc
08.2016 - Current
Some College (No Degree) - Business Management
Community College of Allegheny County
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