Geraldine Rodriguez
Clifton,NJ
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious operational and sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
30
30
years of professional experience
Work History
Teller Supervisor/Branch Center Supervisor
The Provident Bank
02.2014 - Current
- Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions at checkout
- Supervised daily teller transactions to satisfy proper policy and procedures are accurate
- Supervised all aspects of operations, recruited, trained, evaluated and coach staff
- Coach tellers to achieve quarterly sales goals by recognizing customer's needs
- Assist with training, planning assigning and coaching of employees withing branch
- Audit account opening Signature cards, Verafin, and Profiles verifying CIP is correct
- Monitor account opening and that all policy and procedure were in place at account opening
- Open checking accounts, savings, cd, and profile customer to help meet their financial needs
- Audit Signature cards after account openings to assure policy and procedure were met
- Monthly process of our Cap audit, to ensure all logs and dual control process are in place.
Service Manager
Wells Fargo Bank NA
01.2010 - 02.2014
- Promoted to manager position to recruit, train and supervised customer service reps and tellers
- Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions at checkout
- Supervised daily teller transactions to satisfy proper policy and procedures are accurate
- Supervised all aspects of operations, recruited, trained, evaluated and coach staff
- Approve bankers' transactions when opening accounts
- Driving record-high sales increases, propelling store to improve ranking
- Reduced staff turnover
- Improvement in staff retention due to the success of employee- development and morale building
- Elevated stores customer satisfaction
- Ensured the swift resolution of customer's issues to preserve customer loyalty while complying with company policies
- Coach tellers to achieve quarterly sales goals by recognizing customer's needs
- Operations keeping policies and procedures in place by educating team, passing my soccer (audit)in 2013 with an acceptable of 95%
- Promote professional growth of employees through planned development activities and experiences for succession advancement
- Achieve operational responsibilities in an efficient manner to help branch meet expense goals
- Directly supervise teller staff
- Carry out supervisory responsibilities in accordance the bank policies
- Assist with completing performance reviews of tellers
- Assist with training, planning assigning and coaching of employees in the store.
Teller Manager
Wells Fargo Bank NA
08.2007 - 12.2009
Teller
Wells Fargo Bank NA
10.2006 - 07.2007
General Manager
General Hardware & Home Center
07.1994 - 01.2005
Education
Universidad Del Turabo
Puerto Rico1982
Skills
- Cash handling
- Customer Engagement
- Professionalism and Ethics
- Staff Training and Development
- Goal Setting and Achievement
- Staff Management
- Banking Product Knowledge
- Sales and Cross-Selling
- Customer Service
- Attention to Detail
- Team Cooperation
- Regulatory Compliance Awareness
- Bilingual in English/Spanish
Additional Information
USA Army - 1982-1988
Timeline
Teller Supervisor/Branch Center Supervisor
The Provident Bank
02.2014 - Current
Service Manager
Wells Fargo Bank NA
01.2010 - 02.2014
Teller Manager
Wells Fargo Bank NA
08.2007 - 12.2009
Teller
Wells Fargo Bank NA
10.2006 - 07.2007
General Manager
General Hardware & Home Center
07.1994 - 01.2005
Universidad Del Turabo
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