Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Daniels

Norman

Summary

  • I have been in banking for 35-40 years
  • Banking has always been my career
  • I have held many positions within the bank
  • I have been a Courier, Tellet, Utility Officer, Teller Supervisor, Assistant Manager as well aa an interim Branch Manager twice.

Overview

15
15
years of professional experience

Work History

Teller Supervisor/Bank Teller/ Customer Service

First Enterprise Bank
04.2010 - 01.2022
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, for 25 tellers ensuring all tellers were knowledgeable about products, services, and operational procedures at 6 different locations.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Main Cash Vault Supervisor

BancFirst
09.2008 - 04.2010
  • As the Main Cash Vault Supervisor, I was responsible for 7-10 employees.
  • We handled large volumes of cash from many different casinos.
  • I oversaw all the incoming and outgoing shipments, currency and coin orders for our customers that used Loomis or Brinks.
  • I also handled reports for monthly analysis. I also helped process deposit bags from casinos as there were at least 30 bags daily.

Lead Teller

BancFirst
09.2006 - 08.2008
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service.
  • Supported branch management in conducting audits.
  • Investigated and promptly resolved issues with patron accounts.
  • Answered inquiries regarding checking and savings accounts and other related products.

Education

General Studies

Monte Vista High School
Alamo, CA
06-1981

Skills

  • Cash handling
  • Customer Service
  • Transaction processing
  • Cash auditing
  • Positive attitude
  • Problem-solving
  • Professionalism

Timeline

Teller Supervisor/Bank Teller/ Customer Service

First Enterprise Bank
04.2010 - 01.2022

Main Cash Vault Supervisor

BancFirst
09.2008 - 04.2010

Lead Teller

BancFirst
09.2006 - 08.2008

General Studies

Monte Vista High School

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