Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Katie Lyon

Rome,NY

Summary

Self motivated individual with strong customer service and quick thinking skills. Works productively on a team as well as independently in fast paced environments. Attentive with over 10 years of customer service , I am a hardworking reliable individual with a desire to take on new challenges and can adapt quickly.

Overview

13
13
years of professional experience

Work History

Teller/Back Up Supervisor -Call Center Specialist

Adirondack Bank
Utica, NY
06.2015 - 07.2021
  • Assist customers with all bank related needs, Make/Receive Phone Calls / Transfer Calls To Appropriate Departments, Balance Vault, ATM, Paperwork, Do Verifications on Accounts, Order Inventory, Cross Sell Products/ Insurance, Computer Work, Microsoft Excel -Vault Spreadsheets

PSE Clerk

United States Postal Service
Clinton
08.2020 - 12.2020
  • Sort mail and packages accordingly
  • Routed all classes of mail in sequence of delivery along established route.

Hostess

Turning Stone Casino
Verona
08.2011 - 02.2013
  • Greet Customers with a smile and professional manner, Seat customers accordingly and promptly.
  • Place To Go Orders, Answer phone/ Direct Calls

Cashier

Nice N Easy Grocery Shoppes
Vernon
01.2009 - 08.2011
  • Balance Drawer, Cash Out Customers, Order Inventory, Check In Vendors, Stock Shelves/Coolers/Lotto Machine
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Regents Diploma -

VVS High School
06.2011

Skills

  • Customer Relationship Building
  • Cash Handling
  • Drawer Balancing
  • Banking
  • Excellent Communication Skills
  • Exceptional Customer Service
  • Call Center

Assessments

  • Cashier Skills, Highly Proficient, 04/01/20, Counting cash, processing transactions, following written procedures, and attending to details.
  • Attention to Detail, Highly Proficient, 04/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Filing & Organization, Highly Proficient, 12/01/20, Arranging and managing information or materials using a set of rules.

Timeline

PSE Clerk

United States Postal Service
08.2020 - 12.2020

Teller/Back Up Supervisor -Call Center Specialist

Adirondack Bank
06.2015 - 07.2021

Hostess

Turning Stone Casino
08.2011 - 02.2013

Cashier

Nice N Easy Grocery Shoppes
01.2009 - 08.2011

Regents Diploma -

VVS High School

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Katie Lyon