Kimberly Bilal
Clinton,USA
Summary
Food Industry Operations Leader with over 10 years of experience driving excellence in high-volume hospitality and multi-unit environments. Expert in site management, station orchestration, and financial accountability. Recognized for building high-performing teams and maintaining 100% compliance with ServSafe and health safety regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Seasonal Call Center Representative
Honey Baked Ham Co. LLC
Ridgeland, MS
11.2025 - Current
- Answering phones, placing orders for customers that call in, Sales, help out in catering.
Food Supervisor
Sodexo magic Food Service
Jackson, MS
07.2024 - 10.2025
- Main Line Production: Orchestrated daily setup of primary service lines, ensuring the "main food of the day" was properly presented and ready for service.
- Station Oversight: Managed setup and replenishment for Grill, Pizza, and Deli stations for peak university volume.
- High-Speed Transitions: Executed full-station resets and food replenishment within tight 30-minute windows.
- Safety Leadership: Maintained 100% ServSafe compliance through daily audits and dining room oversight.
Food Service Leader
Chipotle Mexican Grill
Madison, MS
12.2023 - 07.2024
- POS & Financial Oversight: Expertly operated POS systems for high-volume transactions, managed store finances, and performed secure bank runs.
- Safety Auditing: Documented food safety temperature logs 4x daily; maintained 100% ServSafe standards.
- Peak Hour Leadership: Directed the team during high-volume rushes to maintain exceptional service speed and accuracy.
General Manager
Arby's
Clinton, MS
03.2023 - 12.2023
- Operational Technology: Leveraged POS back-of-house systems to track sales trends and optimize labor scheduling.
- P&L Accountability: Managed profit and loss, focusing on labor optimization and waste reduction.
- Talent Management: Led all hiring, onboarding, and created weekly schedules for 100% shift coverage.
- Speed of Service: Directed drive-thru operations to exceed corporate speed and accuracy benchmarks.
Customer Service Representative
HORNE LLP
Ridgeland, MS
01.2020 - 10.2022
- Customers Service Agent for Texas Rent Assistants from COVID-19
- Customer Service Representative
- Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and response to members, providers and Pharmacy Call Center Technician inquiries.
- Document calls in inquiry tracking system
Customer Service Representative
Continuum Global Solutions
Madison, MS
08.2017 - 12.2020
- Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and response to members, providers and Pharmacy Call Center Technician inquiries.
- Document calls in inquiry tracking system
- Provided assistance to clients
Asset Protection Associate
Academy Sports + Outdoors
Ridgeland, MS
10.2015 - 11.2017
- Customer Service, Inventory, Cashier, Assisted Customers With their purchase or purchases.
Teacher Substitute / Teacher Assistant / Part Time
Kelly Services Employment Agencies
Flowood, MS
08.2011 - 08.2017
- Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher.
- SPED Assistant - To assist the teacher by monitoring and assisting special need students in the classroom and during other activities to ensure the provision of quality instruction in a safe environment.
- Working in Clinton School District, Hinds County School District and Rakin County School District.
Education
Associate of Applied Science - Technology
Virginia College
Jackson, MSHigh school diploma or GED -
Skills
- Customer service
- Appointment scheduling
- Phone communication
- Cash handling
- Time management
- Microsoft Word
- Performance management
- Phone call management
- Technical troubleshooting support
- Computer literacy
- Food safety
- Driving
- Patience
- Client interaction via phone calls
- Writing skills
- Computer operation
- Interpersonal communication
- Patient service
- POS systems
- Presentation creation
- Patient interaction
- Hospitality
- Food safety management
- Safety protocol implementation
- Guest relations
- Managing customer accounts
- Conducting sales calls
- Food service inventory management
- Microsoft Excel
- Sales
- Food management
- Instructor-led training (training delivery method)
- Mobile devices
- Telecommunications headsets
- Guest services
- Table cleanliness maintenance
- Phone etiquette
- Medical terminology
- Financial operations management
- Quick service & fast food restaurant
- Productivity software
- Processing cash transactions
- Hospitality management
- Pharmacy technician experience
- Sales analysis
- Administrative experience
- Host/hostess experience
- Basic math
- Fine dining experience
- Microsoft Outlook
- Office experience
- Onboarding process management
- Management
- Supervising experience
- Customer relationship building
- Math
- Customer complaint resolution
- Windows
- Credit card payment processing
- Medical scheduling
- Sanitation procedures
- Technical Proficiency
- Profit & loss
- Dog handling
- Food preparation
- Restaurant management
- HIPAA
- Staff scheduling
- Customer support
- Serving
- Client onboarding
- Customer relationship management (CRM) systems (technically supported)
- Data entry
- Workplace health and safety regulatory compliance
- Leadership
- Handling customer inquiries
- Pizza experience
- Empathy
- Spot checks for inventory management
- Public speaking
- Manual handling
- Team development
Certification
- ServSafe, 03/01/24, 03/01/28
- Driver's License
- Food Handler Certification
- ServSafe Food Handler Certification
Timeline
Seasonal Call Center Representative
Honey Baked Ham Co. LLC
11.2025 - Current
Food Supervisor
Sodexo magic Food Service
07.2024 - 10.2025
Food Service Leader
Chipotle Mexican Grill
12.2023 - 07.2024
General Manager
Arby's
03.2023 - 12.2023
Customer Service Representative
HORNE LLP
01.2020 - 10.2022
Customer Service Representative
Continuum Global Solutions
08.2017 - 12.2020
Asset Protection Associate
Academy Sports + Outdoors
10.2015 - 11.2017
Teacher Substitute / Teacher Assistant / Part Time
Kelly Services Employment Agencies
08.2011 - 08.2017
Associate of Applied Science - Technology
Virginia College