Rodney Dixon
Customer Service/Sales
South Holland,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Seasonal Call Center Representative
Liveops-Scottsdale, AZ
3 2024 - Current
- Assist Liveops client's customers with tax questions and concerns
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Seasonal Customer Service Representative (Remote)
Unifin Inc-Niles, IL
01.2024 - 03.2024
- Analyzed tax preparer profiles to assist them with clients
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Amazon Fulfillment Center Associate
Amazon
08.2022 - 03.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
Remote Cruise Vacation Specialist
Carnival Cruise Line-Chicago, IL
05.2022 - 08.2022
- Provide customer information about their booking after proper verification.
- Analyzed market trends identifying areas of growth potential allowing the company to expand its product portfolio effectively.
- Developed effective upselling techniques to promote additional products or services aligned with client needs, increasing revenue per booking.
- Trained new hires on company policies, procedures, systems usage as well as product offerings resulting in faster integration into the team.
Bank Teller
Sherwin-Williams-South Holland, IL
08.2021 - 02.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Retail Sales/Marketing Associate
Eligo Energy, LLC-Chicago, IL
04.2018 - 08.2018
- Learning Knowledge of company product/ energy supply program
- Planned and executed events and marketing programs to increase qualified leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
Education
Associate of Science - Computer Networking And Telecommunications
Westwood College
Calumet City, IL 05.2015 -
Skills
MS Office
Complaint resolution
Scripted calls
Data Entry
Adaptability and Dependability
Outbound and inbound calls
Inside sales
Customer servicE
Negotiation
Communication skills
Organizational skills
Time management
Outside sales
Inventory control
POS
Bank Secrecy Act
Certification
Licensed [Pharmacy Technician] - [08/31/2011-03/31/2014](Licensed by IDFPR # 049206366))
Assessments
- Retail customer service, Proficient, 03/01/23
- Principles of accounting, Proficient, 10/01/22
- Inside sales, Proficient, 07/01/21
- Data entry: Attention to detail, Proficient, 07/01/21
- Typing, Proficient, 07/01/22
- Attention to detail, Proficient, 07/01/21
- Retail customer service, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 05/01/21
- Sales skills, Proficient, 03/01/23
- Customer service, Proficient, 05/01/21
- Outside sales, Proficient, 07/01/23
- Call center customer service, Proficient, 03/01/23
- Work style: Reliability, Proficient, 07/01/23
- Basic computer skills, Proficient, 07/01/22
- Scheduling, Proficient, 07/01/23
- Teamwork: Interpersonal skills, Proficient, 07/01/23
Timeline
Seasonal Customer Service Representative (Remote)
Unifin Inc-Niles, IL
01.2024 - 03.2024
Amazon Fulfillment Center Associate
Amazon
08.2022 - 03.2023
Remote Cruise Vacation Specialist
Carnival Cruise Line-Chicago, IL
05.2022 - 08.2022
Bank Teller
Sherwin-Williams-South Holland, IL
08.2021 - 02.2022
Retail Sales/Marketing Associate
Eligo Energy, LLC-Chicago, IL
04.2018 - 08.2018
Associate of Science - Computer Networking And Telecommunications
Westwood College
05.2015 -
Remote Seasonal Call Center Representative
Liveops-Scottsdale, AZ
3 2024 - Current
Licensed [Pharmacy Technician] - [08/31/2011-03/31/2014](Licensed by IDFPR # 049206366))
Similar Profiles
Elizabeth MayElizabeth May
General Manager at FUN BOX-Scottsdale, AZGeneral Manager at FUN BOX-Scottsdale, AZ
Ashley CrewlAshley Crewl
Veterinary Technician at Horizon Animal Hospital-Scottsdale, AZVeterinary Technician at Horizon Animal Hospital-Scottsdale, AZ
Derrell ButtsDerrell Butts
Sr. Surgical Technologist II at Mayo Clinic Scottsdale AzSr. Surgical Technologist II at Mayo Clinic Scottsdale Az