KAITLYN GUASTO
PINEHURST,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Remote Call Center
RemX
Raleigh, NC
01.2022 - 03.2022
- Handled high volume outbound calls
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Provided appropriate customer service and an effortless experience to the caller
- Maintained records of customer interactions, transactions, comments, and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Psychiatrist Aide
Lone Star Hospital
Spring, TX
01.2013 - 12.2013
- Adhere to all policies and procedures to ensure the health and safety of residents
- Perform support activities
- Maintain logbooks, notes and incident reports in a timely and effective manner.
- Evaluated patient responses to treatments such as medication changes or dosage adjustments.
- Maintained patient records in accordance with HIPPA regulations.
- Worked directly with patients suffering from range of mental health problems and provided good standard of practice care.
Certified Nursing Assistant
Heritage Valley/ Harvest Home
Tomball, TX
01.2012 - 01.2013
- Assisted with basic patient care activities and with procedures ordered by physician and supervised by a registered nurse (RN)
- Helped patients tend to personal care, activities of daily living, and transfers/ transport
- Reported findings or changes in physical and emotional conditions to nursing staff
- Kept patient rooms clean and orderly
- Organized, distributed, and administered prescription medications
- Maintained confidentiality of proprietary information.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
Data Entry
Truli Mobile Inc.
Spring, TX
01.2011 - 07.2011
- Compared data with source documents, or re-entered data in verification format to detect errors
- Compiled, sorted and verified the accuracy of data before it is entered
- Entered data into a computer, operated a variety of office machines, and performed other clerical or administrative duties
- Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media
- Located and corrected data entry errors, or report them to supervisors
- Maintained logs of activities and completed work
- Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
- Selected materials needed to complete work assignments
- Stored completed documents in appropriate locations.
- Identified, corrected, and reported data entry errors.
- Performed basic calculations and computer data entry.
Education
Associate of Science - Healthcare Managment
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2017
Skills
- Written and verbal communications (letters, emails, presentations, face-to-face communications)
- Proofreading and editing
- Problem solving skills
- Critical thinking skills
- Attention to detail
- Data entry (experience using 10-key number pad)
- Willing to learn new things
- MS Office
- MS Excel
- MS Word
- MS PowerPoint
- Data Entry
- Technical Support
- Quality Assurance
- Customer Relationship Management
- Payment Processing
- Call Control
- Customer Service
- Cash Handling
- Documentation and Reporting
Education Certification
Ultimate Medical Academy, Associate of Science Degree - Healthcare Management, 2017
Professional Medical Skills
- Accounting, Payroll, and Banking Systems
- Healthcare Law
- Basic Coding skills for ICD/CPT
- Claims Appeal Process
- CMS1450
- UB04
- CMS1500
- Electronic Medical Records
- EMR / EHR
- Practice Management Software
- Greenway PrimeSUITE
- Healthcare Computer Information Systems
- Medical Practice Management Systems
- HIPAA Compliance
- Anatomy & Physiology
- Basic Pharmacology
- Human Resource Management
- Organizational Improvements
- Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- Maintaining Prescription Line
- Appointment Scheduling
- Charting
- Filing
- Processing Co-Payments
- Practice Structure
- Leadership & Management
- Medical Terminology
Timeline
Remote Call Center
RemX
01.2022 - 03.2022
Psychiatrist Aide
Lone Star Hospital
01.2013 - 12.2013
Certified Nursing Assistant
Heritage Valley/ Harvest Home
01.2012 - 01.2013
Data Entry
Truli Mobile Inc.
01.2011 - 07.2011
Associate of Science - Healthcare Managment
Ultimate Medical Academy - Clearwater