Open To Work
Karen Bagoy
Peoria
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
25
25
years of professional experience
Work History
Call Center Representative remote
Trubridge
Peoria
09.2025 - Current
- Answered customer inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Provided product information and guided customers through services.
Call
LINE5 LLC
10.2024 - 03.2025
- Provided exceptional customer support by addressing inquiries and resolving concerns efficiently.
- Managed high volumes of incoming calls, ensuring timely responses and effective communication.
- Resolved customer issues promptly, enhancing satisfaction and fostering long-term relationships.
- Communicated clearly and effectively with clients and team members to facilitate seamless operations.
- Executed accurate data entry tasks, maintaining up-to-date and organized records within the system.
Online customer service rep.
AMAZON
10.2023 - 02.2024
- Email communications with facility managers, warehouse managers, and fulfillment centers.
- Temp. job completed.
- Via Insight Global
Inbound Call Center Customer Svc Rep.
BAKKT LLC
09.2022 - 10.2023
- Assist customers with credit card rewards redemption.
- A third party svc. for Wells Fargo
Inbound Call Center Member Svc. Rep.
Global Credit Union
01.2020 - 08.2022
- Implemented effective problem-solving strategies to resolve customer issues and enhance satisfaction.
- Managed high-volume call traffic efficiently while ensuring quality customer interactions.
- Executed accurate account inquiries to provide timely and relevant information to clients.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to achieve project goals and enhance overall performance.
- Performed data entry tasks with precision to maintain accurate and up-to-date records.
- Formerly, Alaska USA Credit Union
Medical Records Retrieval Rep.
Ciox Health
06.2019 - 12.2019
- Clearance to access multiple healthcare electronic record sites, following HIPPA guidelines.
- Temp job completed.
Customer Service Call Center Representative
PSCU et al CUSO
07.2018 - 02.2019
- Working with multiple credit unions nationwide, answering & assisting with various customer requests.
Digital Care Representative
Waste Management
01.2016 - 06.2018
- Implemented effective problem-solving techniques to address and resolve complex challenges.
- Provided exemplary customer support, ensuring a positive experience and fostering client relationships.
- Resolved issues efficiently by collaborating with cross-functional teams and employing analytical skills.
- Facilitated digital communication strategies that enhanced engagement and information dissemination.
- Coordinated services seamlessly to streamline operations and improve overall service delivery.
- Executed accurate data entry tasks, maintaining meticulous attention to detail and integrity of information.
Cashier/Towing Dispatcher for the towing office
Sun City Sinclair
07.2011 - 02.2015
- Maintained accurate and organized records to ensure seamless access to patient information.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated call dispatching to ensure efficient response times and resource allocation.
- Processed payments accurately while adhering to financial protocols and procedures.
- Executed transactions effectively, ensuring customer satisfaction and minimal errors.
- Managed inventory levels diligently to support operational needs and maintain stock accuracy.
Production partner
Starbucks Coffee Company
11.2004 - 02.2008
- Safety officer for the production dept. Meetings to share safety info.
- I trained all the new temporary employees on all the packing lines & production procedures.
- I was a production packer as well.
Quality control
Washington State: Office
11.2004 - 02.2008
- Executed quality audits to evaluate standards and enhance overall service delivery.
- Inspected products meticulously to ensure adherence to quality specifications and safety regulations.
- Ensured compliance with industry standards and regulations to maintain operational excellence.
- Implemented process improvement initiatives that optimized efficiency and reduced waste.
Operations Clerk I & Operations Processor I
Wells Fargo Mortgage Loan Servicing
08.2000 - 10.2004
- Resolved customer inquiries and issues with a focus on maintaining high levels of satisfaction and loyalty.
- Prepared and reviewed loan documentation to ensure accuracy and compliance with regulatory standards.
- Managed account portfolios to foster strong relationships and maximize client satisfaction.
- Coordinated compliance efforts to ensure adherence to company policies and regulatory requirements.
- Implemented process improvements that streamlined operations and enhanced efficiency across departments.
- Executed data entry tasks with precision to maintain accurate and up-to-date records.
Education
High School Diploma -
Skills
- Admin Assistant
- Answering Phones
- Assembly Line
- Bills of Lading
- Case Management
- Cashier
- Clerical Skills
- Collaboration
- Contracting
- Credit Union
- Customer Service
- Data Entry
- Docking
- General Accounting
- HIPAA
- Inbound Calls
- Invoicing
- Kronos
- Medical Records
- MS Office
- Packaging
- Palletizer
- Problem Solving Skills
- Procurement
- Proofreading
- Receptionist
- Reconciling
- Scanning
- Security Clearance
- Towing
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$0/hr - $1000/hrTimeline
Call Center Representative remote - Trubridge
09.2025 - Current
Call - LINE5 LLC
10.2024 - 03.2025
Online customer service rep. - AMAZON
10.2023 - 02.2024
Inbound Call Center Customer Svc Rep. - BAKKT LLC
09.2022 - 10.2023
Inbound Call Center Member Svc. Rep. - Global Credit Union
01.2020 - 08.2022
Medical Records Retrieval Rep. - Ciox Health
06.2019 - 12.2019
Customer Service Call Center Representative - PSCU et al CUSO
07.2018 - 02.2019
Digital Care Representative - Waste Management
01.2016 - 06.2018
Cashier/Towing Dispatcher for the towing office - Sun City Sinclair
07.2011 - 02.2015
Production partner - Starbucks Coffee Company
11.2004 - 02.2008
Quality control - Washington State: Office
11.2004 - 02.2008
Operations Clerk I & Operations Processor I - Wells Fargo Mortgage Loan Servicing
08.2000 - 10.2004
Wasilla High School - High School Diploma,