Rozanna Barnett
Customer Service Representative
Deer Park,WA
Summary
Dynamic Customer Service Representative in healthcare support, adept at resolving complex billing issues and enhancing patient satisfaction. Experienced with patient communication, ensuring clarity and empathy in all interactions. Utilizes problem-solving skills to address patient concerns efficiently. Proven ability to manage inquiries, resolve concerns, and provide reliable support in fast-paced environment. Strong collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, problem-solving, and using healthcare software systems. Known for reliability, empathy, and effective teamwork.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Trubridge
08.2021 - Current
- Managed high-volume inbound and outbound calls while ensuring exceptional service quality.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Reviewed billing discrepancies, collaborating with healthcare providers to resolve issues efficiently.
- Followed up with patient's about resolved issues to maintain high standards of customer service.
- Maintained accurate patient accounts by updating billing information and insurance details promptly.
- Collected payments and applied to patient accounts
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Liaised between patients, insurance companies, and billing office.
Education
High School Diploma -
Victor Valley High
Victorville, CA06-2002
Skills
- Customer service
- Call center experience
- Professional telephone demeanor
- Active listening
- Critical thinking
- Dispute resolution
- De-escalation techniques
- Payment processing
- Technical support
- Data entry
- Microsoft OneNote
- Microsoft outlook
- Microsoft Excel
- Helix
- Meditech
- Cerner
Timeline
Customer Service Representative
Trubridge
08.2021 - Current
High School Diploma -
Victor Valley High