Patricia Marshall
Nacogdoches,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Call Center Representative Banking/Call Center Representative Banking/Call Center SalRepresentative Banking/Fraud Representative
Velera
Fort Worth, Texas
05.2025 - Current
- Managed high volumes of incoming calls while maintaining professionalism.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Medicare Advocate
Quote Velocity
Nacogdoches, FL
04.2023 - 03.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Attended regular training sessions on updates and changes within the industry or organization.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Housekeeping Co-Owner
Self Employed
Nacogdoches, TX
03.2000 - 04.2023
- Reviewed and approved contracts and agreements to protect company interests and ensure compliance with regulations.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
McCoy's Building Supply
Nacogdoches, TX
10.1993 - 03.2000
- Coordinated meetings with vendors and negotiated contract terms.
- Educated operations team on best practices, company policies and service excellence standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Skills
- Customer service
- Regulatory compliance
- Issue resolution
- Contract negotiation
- Call center operations
- Data entry
Timeline
Call Center Representative Banking/Call Center Representative Banking/Call Center SalRepresentative Banking/Fraud Representative
Velera
05.2025 - Current
Call Center Medicare Advocate
Quote Velocity
04.2023 - 03.2025
Housekeeping Co-Owner
Self Employed
03.2000 - 04.2023
Assistant Manager
McCoy's Building Supply
10.1993 - 03.2000