Brittney-rein Manzano

• Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
• Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
• Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
• Ordered supplies from vendors on a regular basis according to established guidelines.
• Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
• Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
• Provided ongoing coaching and mentoring for employees in order to improve their job performance.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Resolved customer complaints promptly and efficiently.
• Trained and supervised the In-Room Dining staff.
• Coordinated with other departments to ensure smooth operations.

Hostess Duties:

• Greeted guests and gathered information to seat groups or place on waitlist.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Waitress Dusties:

• Greeted customers, answered questions and recommended specials to increase profits.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Handled special customer requests for separate checks and menu substitutions.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Served Forbes Shopper for 5+ years to achieve and maintain Forbes Travel Guide 5 Stars yearly.

In Room Dining (Order Taker) Duties:

• Stocked server areas with supplies before, during and after shifts.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
• Accessed Opera to created daily hotel welcome amenities depending on room rate, nights of stay, celebrations, kamaaina and returning guest, for server to deliver accordingly.

In Room Dining (Server) Duties:

• Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
• Delivered pleasant guest experiences with friendly service and caring demeanor.
• Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
• Followed up with guests regarding order quality to satisfaction.
• Reviewed food preparation to monitor cooking procedures and creation of special orders.

• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Monitored dining area to assess server capacity and estimate wait times.
• Helped restaurant staff set up small and large events to coordinate smooth execution.