Delia Potoroaca
Assistant Manager Food And Beverage
Waimea,HI
Summary
Strong desire to advance in the hospitality career with solid ability to work. Ability to obtain knowledge of hotel systems and operations and programs, as well as exposure to all hotel operations, including customer service, marketing, and budget/finance.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Food and Beverage Assistant Manager - In Room Dining
Fairmont Orchid-Hawai'i
Waimea, HI
08.2023 - 07.2024
- Managed In Room Dining department, ensuring exceptional service delivery and guest satisfaction
- Oversaw menu development, pricing strategies, and inventory control to maximize revenue and minimize waste
- Trained and supervised staff, conducted performance evaluations, and addressed any operational issues to maintain high standards.
Server/Waitress
Dishoom Restaurant - Edinburgh
Edinburgh
02.2020 - 01.2023
- Provided exceptional customer service by taking orders, serving food and beverages, and ensuring guest satisfaction
- Maintained cleanliness and organization of dining area and assisted in food preparation when needed
- Handled cash transactions accurately and efficiently and managed reservations effectively.
Assistant Manager
Village Kitchen - Birmingham
09.2019 - 01.2020
- Assisted in overseeing daily operations, including staff supervision, inventory management, and customer service
- Contributed to the development and implementation of policies and procedures to improve efficiency and customer satisfaction
- Managed administrative tasks, such as scheduling and payroll, to ensure smooth operation of the restaurant.
Facility Manager
Starbucks
Cluj Napoca
04.2018 - 09.2019
- Oversaw maintenance and cleanliness of the Starbucks facility
- Managed a team of maintenance staff to ensure the smooth operation of equipment and facilities
- Implemented preventive maintenance schedules to minimize downtime and ensure a safe environment for customers and employees.
Staff Member - Protocol Department
Transilvania Internațional Film Festival - Cluj-Napoca
Cluj Napoca
05.2017 - 06.2019
- Provided support in planning and execution of events, including guest coordination and protocol management
- Assisted VIP guests and ensured their needs were met throughout the festival
- Contributed to smooth operation of the festival events through effective communication and teamwork
Finance Officer
ONEY Finance - Cluj-Napoca
Cluj Napoca
09.2017 - 02.2018
- Managed financial transactions and maintained accurate records of income and expenses
- Prepared financial reports and analysis for management review and decision-making
- Assisted in budgeting and forecasting processes to ensure financial stability and growth.
Manager
Napoli Internaționale - Cluj-Napoca
Cluj Napoca
04.2014 - 09.2017
- Led a team in delivering exceptional customer service and maintaining high standards of cleanliness and efficiency
- Managed daily operations, including staff scheduling, inventory management, and financial reporting
- Implemented marketing strategies to increase revenue and attract new customers.
Education
Bachelor of Filmology -
Faculty of Theater And Film
Cluj-Napoca 10.2016 - 05.2019
Diploma in Social Science -
Colegiul Tehnic "Dimitrie Ghica"
Comanesti 09.2007 - 06.2011
Skills
Committed to assessing staff and guest needs and maintaining optimal guest service levels
Proficient in hotel management systems
Strong communication and interpersonal skills
Knowledge of budgeting and finance principles in the hospitality industry
Multitasking and problem-solving abilities
Reliable individual with excellent leadership skills
Great attention to detail
Committed to assessing staff and guest needs and maintaining optimal guest service levels
Interpersonal Communication
Timeline
Food and Beverage Assistant Manager - In Room Dining
Fairmont Orchid-Hawai'i
08.2023 - 07.2024
Server/Waitress
Dishoom Restaurant - Edinburgh
02.2020 - 01.2023
Assistant Manager
Village Kitchen - Birmingham
09.2019 - 01.2020
Facility Manager
Starbucks
04.2018 - 09.2019
Finance Officer
ONEY Finance - Cluj-Napoca
09.2017 - 02.2018
Staff Member - Protocol Department
Transilvania Internațional Film Festival - Cluj-Napoca
05.2017 - 06.2019
Bachelor of Filmology -
Faculty of Theater And Film
10.2016 - 05.2019
Manager
Napoli Internaționale - Cluj-Napoca
04.2014 - 09.2017
Diploma in Social Science -
Colegiul Tehnic "Dimitrie Ghica"
09.2007 - 06.2011