Brittney Rivera
Los Angeles,CA
Summary
A dynamic Shift Leader at Half And Half Tea House, I excel in team leadership and problem-solving, ensuring high customer satisfaction and operational efficiency. Skilled in cash handling and staff performance reviews, I fostered a cohesive culture, significantly minimizing discrepancies and enhancing workplace productivity. My approach combines strong organizational skills with a positive attitude, driving continuous improvement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Half And Half Tea House
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Education
ELAOC
Los Angeles, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Customer service management
- Team supervision
- Inventory counts
- Shift paperwork completion
- Quality inspections
- Staff performance reviews
- Organizational skills
Timeline
Shift Leader
Half And Half Tea House
06.2021 - Current
ELAOC
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