Brittney Robinson
Bay St. Louis,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Walmart delivery driver
Walmart
Waveland, Mississippi
11.2025 - Current
- Pick up and deliver customer orders promptly while meeting app-based delivery timeframes
- Verify order accuracy before delivery to ensure customer satisfaction
- Communicate professionally with customers regarding delivery updates or issues
- Use GPS and delivery apps to plan efficient routes and complete multiple orders per shift
- Maintain a clean, safe, and reliable vehicle
- Follow all traffic laws and safety procedures
- Resolve delivery concerns quickly to ensure positive customer experiences
Front Desk Receptionist
Demetri dermatologists
Waveland, Mississippi
06.2025 - 09.2025
- Greeted and checked in patients while providing a welcoming, professional first point of contact
- Scheduled, confirmed, and managed appointments for medical and cosmetic dermatology services
- Verified patient demographics, insurance eligibility, and referrals to ensure accurate records
- Collected co-pays, processed payments, and balanced daily transactions
- Answered multi-line phone systems, addressed patient questions, and routed clinical concerns appropriately
- Maintained HIPAA compliance when handling confidential patient information
- Coordinated with providers, medical assistants, and billing staff to support efficient patient flow
- Prepared and updated patient charts, scanned documents, and managed electronic medical records (EMR)
- Handled prescription refill requests and communicated provider instructions to patients
- Resolved patient concerns with professionalism, empathy, and attention to detail
Customer Service Representative
Copart Auto Auctions
New Orleans, Louisiana
10.2023 - 05.2025
- Assisted customers in person, by phone, and online with auction registration, bidding questions, payments, and vehicle releases
- Processed titles, invoices, and vehicle documentation with accuracy and confidentiality
- Resolved customer concerns efficiently while maintaining a professional and courteous attitude
- Managed high call volumes and front-desk traffic in a fast-paced environment
- Entered and updated customer and vehicle information into computer systems
- Service orders
- Coordinated with yard staff, title departments, and management to ensure smooth auction operations
- Maintained compliance with company policies and safety procedures
Customer Service Representative Team Lead
Copart Auto Auctions
Baton Rouge, Louisiana
01.2018 - 05.2021
- Assisted customers in person, by phone, and online with auction registration, bidding questions, payments, and vehicle releases
- Processed titles, invoices, and vehicle documentation with accuracy and confidentiality
- Resolved customer concerns efficiently while maintaining a professional and courteous attitude
- Managed high call volumes and front-desk traffic in a fast-paced environment
- Entered and updated customer and vehicle information into computer systems
- Coordinated with yard staff, title departments, and management to ensure smooth auction operations
- Maintained compliance with company policies and safety procedures
- Service orders
- Received and logged all mail
Data Entry Clerk
TRPL
Denham Springs, Louisiana
08.2016 - 01.2018
- Answered multi-line phone
- Entered vehicle VIN into database to store vehicles
- Filing
- Worked closely with customers to create permit to sale
Education
NA - Surgical Tech H
Fortis College
Baton Rouge, LA 01.2015 - 01.2015
North East High School
Pride, LASkills
- Verbal and written communication
- Active listening
- Professional phone etiquette
- Empathy and patience
- Conflict resolution
- Data entry & documentation
- Multi-line phone
- Appointment scheduling
- Time management
- Payment and order processing
Timeline
Walmart delivery driver
Walmart
11.2025 - Current
Front Desk Receptionist
Demetri dermatologists
06.2025 - 09.2025
Customer Service Representative
Copart Auto Auctions
10.2023 - 05.2025
Customer Service Representative Team Lead
Copart Auto Auctions
01.2018 - 05.2021
Data Entry Clerk
TRPL
08.2016 - 01.2018
NA - Surgical Tech H
Fortis College
01.2015 - 01.2015
North East High School