Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Timeline
Generic

Christian Caggiano

Ogden,UT

Summary

Qualified customer service Manager with 3 yrs of experience. 1 year Team Lead position with managing my own crew. Led them to sales goal completion. Maintained monthly, quarterly and yearly net sales and customer count goals for the duration of my position. Leader in the highest sales and customer ratings for two consecutive months in the entire Norther region of Utah for Jiffy Lube.

Overview

9
9
years of professional experience

Work History

Walmart Delivery Driver

Independent Contractor
Ogden, UT
08.2022 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Handled merchandise in accordance with product handling standards.
  • Utilized street maps to plan and determine most efficient routes.

Study Volunteer

PRA Health Sciences
Salt Lake City, UT
08.2018 - 08.2022
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.

Customer Experience Manager

Griffin Fast Lube
North Ogden, UT
08.2015 - 07.2018
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Developed strategies to motivate employees in achieving goals.
  • Ensured that deadlines were met by setting realistic goals.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

High School Diploma -

Ben Lomond High School
Ogden, UT
06-2014

Certificate In - A.S.E. Certificate

Light Engine

Safety Inspector

Automotive
For Utah

Skills

  • Home Office
  • Ability to work remotely in a virtual team environment
  • Able to work independently
  • Excellent multitasking and computer skills, both oral and written
  • Self Motivated
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Typing 45 WPM
  • Proficient in PC operation and navigation Skills
  • Network troubleshooting
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop
  • Data Entry
  • Friendly
  • Strong Problem Solving ability
  • Well Organized
  • Service and Support

Skills

Data entry, Customer Service, Communication, Computer, Leadership, Sales, Problem Solving, first resolution, can work remotely without supervision, self motivator. Processing payments, email response to customers, phone Customer Service, Call handling and resolution, goal setting

Accomplishments

  • Undergone sales and management training
  • I was responsible for handling customer concerns and complaints to resolution
  • Strong leadership skills, as I managed a team of five people
  • Achieved goals in hitting our customer counts, net sales and have positive percentages on our customer service feedback system
  • I’m proficient at opening / closing duties & cash handling procedures

Timeline

Walmart Delivery Driver

Independent Contractor
08.2022 - Current

Study Volunteer

PRA Health Sciences
08.2018 - 08.2022

Customer Experience Manager

Griffin Fast Lube
08.2015 - 07.2018

High School Diploma -

Ben Lomond High School

Certificate In - A.S.E. Certificate

Light Engine

Safety Inspector

Automotive

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Christian Caggiano