Hi, I’m
Brittney Robinson
Edwardsville,IL
Summary
Certified Veterinary Technician (CVT) with 7+ years across clinical leadership and remote animal health operations, currently serving as a Veterinary Consultation Coordinator at Zoetis. Day to day I monitor and triage incoming case submissions from veterinary clinics worldwide, ensure accurate routing and documentation, escalate issues with supporting context, and maintain queue health across a high-volume remote workflow. Before Zoetis, spent five years as a Lead Veterinary Technician in a small animal hospital, directly fulfilling the veterinary experience this role requires. Bringing strong written communication, multi-system fluency, and a track record of process improvement to a client-facing enterprise support environment.
Overview
1
Certification
8
years of professional experience
Work History
Zoetis
Veterinary Consultation Coordinator
01.2025 - Current
Job overview
- Monitor and triage a high-volume queue of specialty consultation submissions from veterinary clinics worldwide, ensuring each case is complete and routed to the correct specialist prior to assignment
- Investigate incomplete submissions by researching internal systems to locate and link laboratory records, or contact clinics directly to gather required documentation
- Escalate pharmacovigilance (PV) events to the PV team with full supporting documentation, applying sound judgment to identify reportable events during routine case review
- Coordinate with specialist teams to monitor queue health, prioritize case flow, and resolve workflow bottlenecks without unnecessary escalation
- Maintain accurate data entry and account records on completed consultations across internal systems
- Operate independently and with precision as part of a small remote administrative team within a global animal health organization
Career Break
Full-Time Family Caregiver
01.2023 - 01.2025
Compassionate Veterinary Care of Herscher
Lead Veterinary Technician (CVT)
01.2018 - 01.2023
Job overview
- Supervised and mentored a team of 4–6 veterinary technicians and assistants, overseeing daily workflow delegation, scheduling coordination, and participation in new hire interviews alongside the practice manager
- Developed, maintained, and updated compliance policies, procedures, and training manuals covering DEA, OSHA, and EPA regulatory requirements
- Planned and delivered onboarding compliance training for all incoming staff on clinical protocols, regulatory requirements, and practice procedures
- Self-taught Avimark practice management software, trained the full clinical team, and built operational documentation to improve system utilization
- Managed the clinic's IDEXX Laboratories account including ordering, quality control, pricing structure, and daily diagnostic lab result review
- Conducted audits of appointment schedules and patient records to ensure documentation completeness and accuracy
- Implemented procedural improvements that increased client compliance and elevated standards of care delivery across the practice
Education
Vet Tech Institute At Hickey CollegeSt. Louis, MO
Associate of Applied Science from Veterinary Technology
03-2017
Skills
- Queue Management & Triage Ticket Routing & Prioritization Escalation Management Issue Documentation Case Management Process Improvement
- Written Client Communication Clinic-Facing Coordination Global Veterinary Client Support Cross-Functional Collaboration Multi-Timezone Operations
SUPPORT OPERATIONS
COMMUNICATION & CLIENT RELATIONS
- Small Animal Hospital Experience Veterinary Triage IDEXX Laboratory Management Animal Health Pharmacovigilance Reporting
- Document & Records Management Data Entry & Quality Control Avimark Practice Management Software Microsoft Office Suite Remote Operation
VETERINARY & CLINICAL
OPERATIONS & TECHNOLOGY
Certification
Certified Veterinary Technician (CVT) — State of Illinois
Timeline
Veterinary Consultation Coordinator
Zoetis
01.2025 - Current
Full-Time Family Caregiver
Career Break
01.2023 - 01.2025
Lead Veterinary Technician (CVT)
Compassionate Veterinary Care of Herscher
01.2018 - 01.2023
Vet Tech Institute At Hickey College
Associate of Applied Science from Veterinary Technology