Brittney Ross
Chicago,IL
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
WeWork
Chicago, IL
02.2023 - Current
- Coordinated with Community Manager on different operational issues and promotional activities.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Implemented innovative programs to increase member loyalty and reduce turnover.
- Coordinated with other locations on joint projects, streamlining processes for maximum efficiency across all business units.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Touring prospective members and outlining pricing and membership types
Client Advisor
Tiffany & Company
Chicago, IL
07.2019 - 09.2022
- Assisted customers with product selection based on individual needs and preferences.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Participated in networking events to establish valuable connections within industry and community at large.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Excelled in meeting sales targets of $90,000-205,00, contributing significantly to the overall success of the team.
Assistant Manager
Nordstrom
Chicago, IL
05.2015 - 12.2018
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored team members to enhance professional development and accountability in theworkplace.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Education
Esthectics - Esthetics And Cosmotology
Pivot Point Academy
Evanston, IL08.2011
High School Diploma -
Evanston Township High School
Evanston, IL05.2010
Skills
- Budget Tracking
- Payroll Administration and Timekeeping
- Management Team Building
- Logistics Coordination
- Customer Relations
- Hiring and Onboarding
- Event Planning
- Client Account Management
- Budget Administration
Additional Information
Volunteering
In the past year I have volunteered with 3 organizations in my community.
A Just Harvest- December 2023
New Moms- December 2023
Pitch In For The Parks Chicago- November 2023
Timeline
Assistant Operations Manager
WeWork
02.2023 - Current
Client Advisor
Tiffany & Company
07.2019 - 09.2022
Assistant Manager
Nordstrom
05.2015 - 12.2018
Esthectics - Esthetics And Cosmotology
Pivot Point Academy
High School Diploma -
Evanston Township High School