BRITTNEY S. BRILEY
Lauderhill,FL
Summary
Administrative and operations expert with a proven track record in managing diverse client needs and optimizing processes. Skilled in training teams, improving customer relations, and maintaining accurate documentation to support seamless operational flow in therapeutic and administrative settings.
Overview
21
21
years of professional experience
Work History
CLIENT CARE REPRESENTATIVE
TheraPeeds Family Center
Davie, FL
01.2015 - Current
- Manage department operations while supporting clinic-wide operations while supporting families and therapists
- Coordinate scheduling, documentation, payment plans and logistics for on-site and off-site clients
- Provide compassionate, personalized care to families in a fast-paced therapeutic environment
- Collaborate across multidisciplinary teams to resolve client concerns
- Ensure accurate record keeping and smooth operations for daily department needs
CHILD CARE SPECIALIST
Miami Fitness Connection
Miami Shores, FL
01.2013 - 01.2015
- Developed and executed engaging programs and activities for children, including fitness play and arts and crafts, promoting creativity and physical activity
- Managed front desk operations of childcare office with 15+ children, supported housekeeping tasks, answered phone inquiries, and resolved customer issues
- Oversaw 8 major events annually and coordinated the planning and logistics of all events
- Maintained inventory control of technology, office, and wellness supplies, ensuring availability and minimizing disruptions in daily operations
EXECUTIVE ADMINISTRATOR
Christi Academy
Sunrise, FL
01.2012 - 01.2014
- Delegated administrative tasks to academic team of 12, overseeing office correspondence, calendar management, word processing, and organization of school tours to enhance team efficiency
- Coordinated standardized test (FCAT and SAT) examinations and assessments. Managed student testing paperwork, examined testing materials for validity, and shipped materials for evaluation.
- Supported the development of policy and planning procedures to streamline operations.
- Organized educational field trips and social activities, enriching student experiences and fostering community engagement
GUEST SERVICES COORDINATOR
Ideal Image
Plantation, FL
01.2011 - 01.2012
- Assisted lead consultant in managing staff and resolving customer complaints while maintaining treatment rooms and managing inventory to ensure smooth operations.
- Performed receptionist and customer service duties, scheduling and confirming patient appointments, answering calls, distributing messages, and serving as first point of contact for new patients.
- Oversaw office operations, ensuring accurate patient account reconciliation and efficient data entry.
- Addressed client complaints to support a 50 percent increase in sales.
ASSISTANT CLINIC ADMINISTRATOR
Massage Envy
Davie, FL
01.2008 - 01.2011
- Drove the client membership base by 400% generating $600k in gross sales revenue
- Managed daily operations of clinic, achieving all membership and retail sales goals
- Developed sales tactics through follow-up with current and past prospect leads via emails, phone calls, and text messaging
- Coordinated appointment scheduling, handled deposits, and maintained clean, professional environment
FILE CLERK/RECEPTIONIST
Ruden McClosky, ESQ
Ft. Lauderdale, FL
01.2005 - 01.2007
- Archived and prepared 500+ files for storage, including logs and indexing of all outgoing files, creating more space for new cases across file room and other areas
- Docketed motions, deposition dates, faxed correspondence, coded vendor invoices for payment and matched checks with invoices for payment with 100% accuracy
- Initiated troubleshooting system-related issues with lawyers/other support staff prior to engaging external support
Education
Bachelor’s Degree - Criminal Justice
Florida International University
MiamiSkills
- Customer relations management
- Training and education
- Report analysis
- Documentation processes
- Administrative improvement
- Microsoft Office proficiency
- Compliance and auditing
- Filing system development
- Inventory oversight
- Creative problem solving
- Leadership experience
- Diversity engagement
Profile - Administrative And Operations Support
- Leadership Experience
- Training and Educating Others
- Administrative Process Improvement
- Customer Relations Management
- Inventory Management
- Generating and Interpreting Reports
- Creative Problem Solving
- Compliance and Auditing Procedures
- Ability to Work with Diverse Populations
- Developing Filing Systems
- Documentation Procedures
- Microsoft Suite W/E/O/PP
Timeline
CLIENT CARE REPRESENTATIVE
TheraPeeds Family Center
01.2015 - Current
CHILD CARE SPECIALIST
Miami Fitness Connection
01.2013 - 01.2015
EXECUTIVE ADMINISTRATOR
Christi Academy
01.2012 - 01.2014
GUEST SERVICES COORDINATOR
Ideal Image
01.2011 - 01.2012
ASSISTANT CLINIC ADMINISTRATOR
Massage Envy
01.2008 - 01.2011
FILE CLERK/RECEPTIONIST
Ruden McClosky, ESQ
01.2005 - 01.2007
Bachelor’s Degree - Criminal Justice
Florida International University