JALEN MADDOX
Assistant Trainer Rep
San Antonio,TX
Summary
Actively seeking a position that demands strong analytical and interpersonal skills. Professional background has equipped to interact with clients in a sensitive and business-like manner. Possess a keen eye for detail, am a self-starter, and maintain consistent communication with clients. Highly adept at working within a team environment and independently when required and possess exceptional management skills. Attention to detail and dedication to providing outstanding customer service are unmatched. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
4
4
years of professional experience
Work History
Client Care Representative
F45 Training
04.2023 - Current
- Skilled in evaluating client requirements and implementing diverse marketing strategies.
- Reduced average call handling time with effective problem-solving strategies by 80% in my department.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
Driver
Lyft/Uber
10.2021 - 02.2023
- Outgoing and customer-oriented Uber/Lyft driver with proven track record of success in transporting patients to and from their desired destination, calculating right fare, and performing various clinical tasks offers excellent communication skills, highly professional attitude, and significant ability to work and perform well under pressure.
- Streamlined operations and prioritized tasks, allowing senior staff and management to increase revenue by 25%.
Enterprise Logistics Services
DHL Group
03.2022 - 12.2022
- Experienced driver offering delivery experience with solid dedication to customer satisfaction, Enhanced vehicle longevity and workplace safety with good inspections and maintenance ability.
- Enhanced customer satisfaction by 90% in addressing and resolving service-related issues promptly.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
- Maintained accurate over 150 records for client accounts, ensuring timely payments and proper documentation.
Patient Care Assistant
Discovery Senior Living
12.2020 - 06.2021
- Compassionate healthcare assistant, top priority is assisting patients in their journeys towards recovery.
- Committed to providing compassionate and empathetic approach and ensuring that every patient feels supported throughout process.
- Assisted with daily living tasks and strive to ensure patients feel safe and comfortable.
- Managed approximately 30 incoming calls, emails and customers feedback reports.
Patient Care Assistant
Stone Oak Methodist Hospital
03.2020 - 12.2020
- Responsible for performing advanced indirect patient care duties for over 15 patients in support of Nursing processed in competent manner under direction RN supervision.
- Supported needs of 15+ residents under long-term care.
Education
Health/Fitness Management -
Texas State University
SAN MARCOS, TX06.2017
SOCIOLOGY -
HOUSTON BAPTIST UNIVERSITY
HOUSTON, TEXAS05.2015
GENERAL STUDIES -
BYRON P. STEELE HIGH SCHOOL
CIBOLO, TEXAS06.2013
Skills
- Communications
- Teamwork
- Leadership
- Flexibility
- Adaptability
- Problem Solving
- Critical Thinking
- Dependability
- Integrity
- Customer Relations
Activities
Mentoring the youth groups for the Boys and Girls Clubs, Coaching, and volunteer work to help develop and manage seven-on-seven football teams for a non-profit organization.
References
REFERENCES UPON REQUEST
Hobbies and Interests
Fishing, Dancing and Traveling
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsTimeline
Client Care Representative
F45 Training
04.2023 - Current
Enterprise Logistics Services
DHL Group
03.2022 - 12.2022
Driver
Lyft/Uber
10.2021 - 02.2023
Patient Care Assistant
Discovery Senior Living
12.2020 - 06.2021
Patient Care Assistant
Stone Oak Methodist Hospital
03.2020 - 12.2020
Health/Fitness Management -
Texas State University
SOCIOLOGY -
HOUSTON BAPTIST UNIVERSITY
GENERAL STUDIES -
BYRON P. STEELE HIGH SCHOOL