Sali Gonzalez-Madrid
Reading,PA
Overview
9
9
years of professional experience
Work History
Client care Representative
The retirement plan company
10.2023 - Current
- Company Overview: Customer Care service.
- Answering high call volume, handling 40-50 calls per day.
- Assisting with website navigation, plan and account information.
- Following up with participants via secure email correspondence.
- While using word and excel system.
- Providing excellent service in both English and Spanish customers.
- Customer Care service.
massage therapist
skin scantuary spa
02.2017 - 01.2023
- Perform Swedish massage, deep tissue massage, certified cryo-therapy.
- Write accurate soap notes for each client.
- Schedule appointments, follow up with clients and their needs.
Receptionist
Gurski & D’agostino family deNtisry
03.2021 - 01.2023
- Greet and assist patients.
- Interpret for Spanish speaking patients.
- File and document patients’ information.
- Answer and direct patient phone calls.
- Scheduling appoints and research insurance.
MEDICAL INTERPRETER
Bridging the Gap
03.2021 - Current
- Completed 40 hours of professional training for certified Spanish interpreting.
- Interpret complex medical information to patients who speak a foreign language.
- Ensure the complete understanding of medical information between doctors, nurses, medical staff and patients.
Timeline
Client care Representative
The retirement plan company
10.2023 - Current
Receptionist
Gurski & D’agostino family deNtisry
03.2021 - 01.2023
MEDICAL INTERPRETER
Bridging the Gap
03.2021 - Current
massage therapist
skin scantuary spa
02.2017 - 01.2023