Katie Russell
North Richland Hills,TX
Summary
Dynamic Client Care Representative with a proven track record at Community Pet Outreach Of Lewisville, excelling in client relationship management and customer service excellence. Enhanced operational workflow through effective appointment coordination and record management, significantly improving client satisfaction and engagement. Skilled in communication and patient education, fostering strong connections with pet owners.
Overview
12
12
years of professional experience
Work History
Client Care Representative
Community Pet Outreach Of Lewisville
01.2023 - Current
- Managed client inquiries through phone, email, and in-person communication.
- Provided exceptional customer service to pet owners during high-volume periods.
- Coordinated appointments and follow-ups for pet services and community events.
- Assisted in resolving client concerns with empathy and effective problem-solving.
Records Technician
Lexa Records
01.2019 - 03.2020
- Managed electronic and physical records to ensure compliance with company policies.
- Developed and implemented efficient record retrieval processes, enhancing operational workflow.
- Conducted regular audits of records for accuracy and completeness, reducing discrepancies significantly.
Veterinary Technician
Family Pet Clinic Of Grapevine
07.2013 - 07.2019
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians.
- Educated pet owners on preventive care, enhancing client satisfaction and pet health awareness.
- Monitored animal recovery post-surgery, documenting vital signs and progress effectively.
Education
High School Diploma -
Grapevine High School
Grapevine, TXSkills
- Client relationship management
- Customer service excellence
- Appointment coordination
- Communication skills
- Record management
- Data entry accuracy
- High-volume support
- Organizational skills
- Patient education
Timeline
Client Care Representative
Community Pet Outreach Of Lewisville
01.2023 - Current
Records Technician
Lexa Records
01.2019 - 03.2020
Veterinary Technician
Family Pet Clinic Of Grapevine
07.2013 - 07.2019
High School Diploma -
Grapevine High School