Zachery Beale
Youngsville ,NC
Summary
Dynamic Client Care Representative with a proven track record at Homes By Dickerson, excelling in problem-solving and client relationship management. Recognized for enhancing customer satisfaction through effective communication and timely resolution of issues. Skilled in home improvement, including painting and carpentry, while fostering team collaboration and maintaining a positive work environment.
Overview
14
14
years of professional experience
Work History
Client Care Representative
Homes By Dickerson
Raleigh, NC
04.2024 - Current
- Researched solutions for complex customer problems using available resources.
- Responded promptly to emails and calls, while remaining polite and professional at all times.
- Participated in team meetings to discuss strategies for improving client care processes.
- Maintained professionalism while addressing challenging customer interactions.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Boosted customer satisfaction by solving problems with skilled and approachable assistance.
- Managed warranty service repair processes, bridging interactions between customers and vendors.
Maintenance Worker
Roost Building Company
Franklinton, NC
01.2023 - 04.2024
- Removed hazards and prepared construction sites for safe operations.
Home Improvement Specialist
B&S Home Improvement and Painting
Youngsville , NC
07.2011 - 04.2024
- Maintained communication with clients throughout projects to ensure exceptional service and satisfaction.
- Conducted in-home consultations to assess client needs and develop budget-friendly solutions.
- Mentored less experienced team members, fostering independent working skills.
- Cleaned job sites upon project completion to uphold safety and professionalism.
- Installed flooring, cabinets, lighting fixtures, and other elements with precision.
- Prepared surfaces for painting by washing, scraping, sanding, and patching holes.
Education
High School Diploma -
Franklinton High School
Franklinton, NC05.2010
Some College (No Degree) -
Vance-Granville Community College
Louisburg, NCSkills
- Positive attitude and dependability
- Team collaboration and leadership
- Flexibility and adaptability
- Organizational skills and multitasking
- Painting and carpentry
- Deck restoration and demolition
- Bathroom and kitchen remodeling
- Client relationship management
- Customer service
- Problem solving
- Warranty management
- Communication skills
- Scheduling
Timeline
Client Care Representative
Homes By Dickerson
04.2024 - Current
Maintenance Worker
Roost Building Company
01.2023 - 04.2024
Home Improvement Specialist
B&S Home Improvement and Painting
07.2011 - 04.2024
High School Diploma -
Franklinton High School
Some College (No Degree) -
Vance-Granville Community College