Shaylin Overway
Logansport,IN
Summary
Results-driven professional with a strong background in customer service and administrative support. Proven ability to handle escalated concerns with empathy and professionalism, ensuring client satisfaction and effective issue resolution.
Overview
5
5
years of professional experience
Work History
Client Care Representative
Life Style Staffing
Clarksville, Tennessee
05.2021 - 05.2026
- Assisted clients in navigating service options and resolving inquiries.
- Maintained accurate records of client interactions and requests.
- Educated clients about services and policies to ensure understanding.
- Handled escalated customer concerns with professionalism and empathy.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Performed administrative tasks such as filing paperwork or updating databases as needed.
- Answered incoming calls promptly while remaining polite and professional at all times.
Customer Service
Lowe's
Clarksville, Tennessee
04.2021 - 05.2022
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and concerns.
- Managed cash register operations and balanced cash drawer daily.
- Provided excellent service in high-volume retail environment.
- Trained new cashiers on policies and procedures effectively.
- Handled returns and exchanges while maintaining customer satisfaction.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and organization of checkout area consistently.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
Logasnport High School
Logansport, IN05-2013
Skills
- Client education
- Issue resolution
- Database management
- Service navigation
- Complaint handling
- Customer relationship management
- Administrative support
- Effective communication
Timeline
Client Care Representative
Life Style Staffing
05.2021 - 05.2026
Customer Service
Lowe's
04.2021 - 05.2022
High School Diploma -
Logasnport High School