Brittney Scott
Lansing,MI
Summary
Responsible and detail-oriented professional with a background in customer service and administrative support, seeking a night auditor/front desk or remote healthcare position. Skilled in multitasking, maintaining confidentiality, handling documentation, and providing calm, professional support in both in-person and remote environments. Adaptable, dependable, and comfortable working independently.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Night Auditor
Staybridge Suites Hotel
Okemos, Michigan
08.2025 - 01.2026
- Managed night audits and reconciled daily financial transactions.
- Ensured guest satisfaction through prompt issue resolution and assistance.
- Operated property management system to update reservations and billing information.
- Monitored security systems and conducted regular safety checks throughout the hotel.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Prepared and set up breakfast items for guests daily.
Sterile Processing Technician
Sparrow Health System
Lansing, MI
05.2023 - 01.2024
- Managed inventory control by ordering and restocking decontamination and surgical supplies, ensuring critical resources were readily available for medical procedures.
- Maintained rigorous sterilization protocols by verifying documentation and record-keeping for sterilization processes, as well as inspecting and ensuring the integrity of sterile packages prior to distribution.
- Enhanced surgical readiness by preparing instruments and supplies, including wrapping trays and instrument packs, and facilitating the creation of unobstructed operative fields through proficient use of surgical equipment.
Outreach Lab Phlebotomist
Sparrow Health System
Lansing, MI
10.2018 - 04.2023
- Collected and processed biological specimens while adhering to established protocols, ensuring accuracy and integrity of samples for diagnostic testing.
- Utilized laboratory information systems to confirm and verify test orders, efficiently entering data and managing electronic records for patient and test information.
- Managed financial transactions, including the accurate entry of billing information and collection of payments, in compliance with corporate policies.
- Maintained inventory levels, ensured cleanliness of the laboratory environment, and upheld all departmental policies, contributing to the seamless operation of the lab facilities.
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports.
Patient Safety Sitter
Sparrow Hospital
Lansing, MI
11.2016 - 10.2018
- Monitored and ensured the safety of adolescent, adult, and geriatric patients, preventing adverse events such as falls and self-injury through constant direct observation and physical redirection.
- Assisted with non-medical patient care needs including ambulation, meal assistance without dysphagia concerns, and engagement in activities to maintain a calm and therapeutic environment.
- Documented patient observations with accuracy and timeliness, and effectively communicated behavioral or condition changes to the supervising Registered Nurse, contributing to the interdisciplinary team's efforts.
Personal Wellness Caregiver
Burcham Hills
Lansing, MI
12.2013 - 10.2016
- Provided comprehensive assistance with activities of daily living such as personal hygiene, feeding, and mobility, ensuring client safety and promoting self-sufficiency.
- Fostered a supportive and engaging atmosphere through meaningful interaction and companionship, while respecting client autonomy and preserving their dignity.
- Managed medication schedules in compliance with healthcare directives and reported any irregularities, contributing to a secure and well-monitored living condition.
Floral Designer/Customer Service
Kroger
Lansing, MI
07.2006 - 04.2013
- Designed and arranged floral displays for purchase, ensuring aesthetic quality and customer satisfaction.
- Maintained inventory levels through accurate ordering and efficient organization of stock, including coolers and display areas.
- Delivered comprehensive plant care, including watering and trimming, while also executing general maintenance tasks to uphold store cleanliness and presentation.
Education
CRCST - Sterile Processing
Purdue University Brightspace
West Lafayette, IN 08.2023 - 11.2023
Certificate - Phlebotomist
Lansing Community College
Lansing, MI 08.2017 - 12.2017
Skills
- Documentation Review
- Medical Records
- EMR Systems
- Epic
- Ability to work independently
- Collaboration
- Adaptability
- Problem-Solving
- Medical Terminology
- Time Management
- Strong customer service skills
- Attention to Detail
- Ability to work as a team
- Ability to type 35-40 words per Minute
- Ability to communicate effectively through electronic means
- Strong computer skills
- Microsoft office suite (Outlook, Word, & Excel)
- Property management
- Guest relations
- Ledger updates
- Night audit procedures
- Front desk monitoring
Certification
- Certified Phlebotomy Technician
- CSPDT
Timeline
Night Auditor
Staybridge Suites Hotel
08.2025 - 01.2026
CRCST - Sterile Processing
Purdue University Brightspace
08.2023 - 11.2023
Sterile Processing Technician
Sparrow Health System
05.2023 - 01.2024
Outreach Lab Phlebotomist
Sparrow Health System
10.2018 - 04.2023
Certificate - Phlebotomist
Lansing Community College
08.2017 - 12.2017
Patient Safety Sitter
Sparrow Hospital
11.2016 - 10.2018
Personal Wellness Caregiver
Burcham Hills
12.2013 - 10.2016
Floral Designer/Customer Service
Kroger
07.2006 - 04.2013