Brittney Shannon

•Online Travel Notice

•Send back checks if Endorsements not signed

•Approved online wires

•Analyze checks before releasing the hold on it

•Stop ALL fraudulent checks/transaction and reach out to the compliance department

•Resolves discrepancies related to accountholders in a timely and courteous manner

•Handles inquiries, adjustments, and sends related written notices

• Assist with opening online accounts

• Serve as backup for other department duties

• Work with branches on inquiries regarding digital services duties

• Answers and performs Tier 2 support for queries submitted through Online Banking messages and chat

•Handles inquiries, adjustments, changes in credit limits or authorized users and sends related written notices

• Accountable for card control including ordering or replacement, restricting usage, issuing additional
cards, processing claims related to fraudulent usage or disputed items. Must be able to rotate after
hours duties of lost or stolen cards. Promotes and cross-sells credit union products and services to
members when applicable

• Handles un-posted errors/exception items, verifies billing from processors or vendors. Assists in all
aspects of opening Online Accounts. Responsible for duties involving other programs as assigned which
may include Shared Service Center usage, Negative Share/Share Draft, PayMe & Performance Checking
or BillPay. Specialty reports or duties regarding IRA-•ESA-HSA products may be solely designated

• Serves as backup for other duties of electronic services when required. This may include ACH origination,
stop payments or research. Familiar with procedures and compliance to send and receive wires

• May work with branches on ATM-related issues. Answer queries submitted through online banking;

sends check requests for Online and Starline

• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Adjusted equipment to meet different productivity levels.
• Answer inbound calls from state consumers on the COVID-19 virus, register consumers for the vaccination
• Schedule appointments in the state provided system

Make reminder calls to potential recipients who have

previously registered but not scheduled a vaccine appointment

• Make reminder calls to those who missed or have not scheduled a second dose vaccine appointment
• Scheduled a second dose vaccine appointment
• Collect data ability and willingness to maintain confidentiality
• Adjusted equipment to meet different productivity
• Record information in the online, secure management system