Brittney Shoemaker
Anderson,IN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Support Staff
Hamilton County Probation
06.2012 - Current
- Answers telephone and greets office visitors, including determining purpose of call/visit, providing information, taking messages, scheduling appointments, or directing/transferring to appropriate individual or department. Performs various clerical functions as assigned or as needed, including receiving/sorting/distributing mail, typing/copying/filing/mailing/faxing/distributing various documents, maintaining court and/or CARE calendars, entering and researching information on computer, compiling/printing reports. Periodically prepare conference room for meetings and take attendance as needed. Experienced entering cases into SRS/Odyssey and e-filing documents with the courts. IDACS certified and experienced
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
At Home Customer Service Agent
West at Home, LLC
01.2010 - 06.2012
- Accepted new customer applications by phone and assisted in general customer service duties. Advised clients on appropriate equipment for their needs. Analyzed customer requirements for future products. Answered inbound sales calls and assisted customers with catalog purchases. Assisted customers with inquiries and provided all pertinent information. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Communicated information clearly and accurately. Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude. Successfully assisted customers in merchandise selection.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
Manager
J-Co Karaoke & More
01.2008 - 01.2010
- Conducted all phases of office procedures, organizing, and coordinating projects for maximum efficiency. Coordinated well with contractors and subcontractors. Able to resolve problems and maintain friendly and effective relations. Coordinated resourceful programs to encourage productivity. Identified new methods for cutting operating costs while increasing services. Researched and recommended technical solutions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
BA Degree - Criminal Justice
Salem University
Salem, WV2016
AAS Degree - Criminal Justice
Ivy Tech Community College
Anderson, IN2013
Skills
- Consistently upholds high ethical practices
- Balance various responsibilities effectively
- Keen attention to detail
- Collaborative teamwork
- Analytical problem-solving
- Diligent and trustworthy
- Detail-oriented approach
- Proficient in computer applications
- Professional, highly competent, and efficient
- Effective organizational skills
- Strong verbal communication
Timeline
Support Staff
Hamilton County Probation
06.2012 - Current
At Home Customer Service Agent
West at Home, LLC
01.2010 - 06.2012
Manager
J-Co Karaoke & More
01.2008 - 01.2010
BA Degree - Criminal Justice
Salem University
AAS Degree - Criminal Justice
Ivy Tech Community College
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