Brittney Shopp
Veneta,OR
Summary
Dynamic leader with proven expertise in store operations and customer service, honed at Buckle and Dutch Bros. Excelled in inventory control and sales analysis, driving store growth and exceeding sales goals. Skilled in leadership development, fostering team efficiency, and enhancing customer satisfaction. Achieved notable performance improvements through strategic planning and employee coaching.
Overview
8
8
years of professional experience
Work History
Retail Manager
Buckle
06.2019 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Coffee Barista
Dutch Bros
01.2017 - 06.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Eagle Point High School
Eagle Point, OR06.2019
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Leadership development
- Sales analysis
- Store growth planning
Timeline
Retail Manager
Buckle
06.2019 - Current
Coffee Barista
Dutch Bros
01.2017 - 06.2021
Eagle Point High School
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