BRITTNEY SISKIND

Compassionate and informative customer service agent able to assist with all questions and concerns related to the customer's ACA plan benefits

• Manage and retain lists of existing clients calling to cancel their policy
• Provide carrier phone numbers for client's to utilize the rewards that come with their health coverage
• Reiterate to client that 'the subsidy goes directly to the carrier for their convenience"

Self-motivated independent top agent adhering to schedule with minimal assistance

• Able to navigate between multiple software applications while compliantly conversing with the client
• Consult with potential policyholder about any upcoming medical procedures or tobacco use in order to pitch their most affordable healthcare options
• Abide by script guidelines to ensure renewals and maintain customer satisfaction
• Effectively produce ACA enrollments in a professional and hyper efficient manner.

Accountable day-to-day store retail operations which corresponded to the total success of the store's financial results, overall leadership, and development of the store's associates

• Developed strategies to increase store traffic, revenue, and optimized profitability
• Assisted staff members and customers in understanding products and supplements as well as making recommendations in correlation to the customer's health goals
• Demonstrated my ability to learn new product trends, features, and advantages and benefits while training for development of associates product knowledge
• Responsible for ordering merchandise and supplies to maintain appropriate inventory levels (according to GNC guidelines) to maximize sales and maintain store appearance.

Demonstrated efficient service and uplifting hospitality

• Suggestively sell menu items and ring in the order on Aloha P.O.S. system, checking back in with guests for re-fills, pre-bussing, and settling the check
• Adhere to all presentation guidelines for management
• Create positive interactions and entertainment with guests
• Promoted events and specials that maintained the good will and profitability of the business.

Engaging with customers and committing to helping them select a corresponding regime in relation to their fitness and health goals

• Responsible for finding out customer's supplemental intake versus dietary intake and strategically inform client on the benefits of both for their optimal goal performance while comparing 'results driven' products
• Built rapport closely with first-time customers for an impression of a comfortable and knowledgeable environment
• Answer product based questions using knowledge from GNC training, merchandising bulletins, and other company approved information.

Greeted clients in the showroom and delegated all incoming calls to the appropriate person or department

• Deliver messages for occupied salespeople and assist clients with questions
• Accurately gauge estimate of wait time for walk-in clients
• Answered phone calls, respond rapidly to emails, served as a greeter, and professionally managed reception area
• Consistently approach peers with courtesy and a high level of professionalism.