Brittney Smith
Richmond,VA
Summary
"I am a friendly, reliable, and dedicated human being who has an ambition to succeed at any company granting me the opportunity. I have a great experience in the health care industry as well as customer service. I am always up for a new challenge in any given situation; I believe I can be a very great asset to your company. I am a dedicated hard worker and fast learner with the ability to complete any task given to me under pressure as well as with a team or alone; I put a lot of pride and integrity in my work, and I am seeking a position where I can develop and excel while giving my best to an employer"
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
Parham Health And Rehabilitation
08.2023 - Current
- Manages the center's daily census numbers including admissions, discharges, bed holds, etc.
- Maintains accurate information in the center's PointClickCare system including the center's CRM, dashboard, assigned patient information, and document manager.
- Maintains the center's Census Pro system including AM/PM census, all dashboards, referral management, bed occupancy, and room changes.
Patient Access Coordinator
Orthovirginia
07.2021 - 08.2023
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
Eligibility Coordinator
Virginia Cardiovascular Specialists
12.2020 - 07.2021
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Registration Associate-Temporary Position
Genetworx
08.2020 - 03.2021
- Accession and process specimen tubes and other samples received for in-house testing and reference laboratories.
- Sorting of specimens, bar-coding and checking documentation.
- Data entry of requisitions into the computer system in a timely manner.
- Validate all information for specimens, patient demographics, and billing information.
- Communicates complaints concerning service failures to designated department manager(s) for investigation and follows through on specific incidents if applicable.
- Understands and observes all confidentiality and HIPAA provisions
Life Enhancer
The Hermitage Of Richmond
10.2019 - 11.2020
- Maintains residents' rights and confidentiality
- Receives report and daily assignments and checks residents' schedules
- Gives general and specialized care to residents by providing hair care, bathing, brushing teeth, dressing, assisting with toileting needs, shaving, feeding, offering nourishments, transporting, turning bedridden or repositioning chair residents, checking body alignments, changing and cleaning incontinent residents'. Reports changes in residents' condition to Charge Nurse immediately
- Ensures a quality environment by maintaining clean, neat rooms, and sanitary bedside utensils, and equipment. Recognizes safety hazards and emergency situations and initiates corrective action.
Patient Access Coordinator
Envera Health
11.2019 - 05.2020
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Checked daily doctor schedules and verified insurance.
Customer Enrollment Representative
Home Care Delivered Inc.
06.2017 - 08.2019
- Ensure to maintain CMS compliance through learning and understanding Medicare enrollment guidelines.
- Screen all enrollment applications to ensure CMS eligibility guidelines are met.
- Research enrollment issues coming through support line and department email box.
- Represent as primary contact for enrollment related questions and issues for providers and payers.
Education
Associate of Science - Business Administration
Colorado Technical University
Richmond, Va2019
High School Diploma - High school
Armstrong High School
Richmond, Va2006
Skills
- Ability to interact and communicate over the phone, e-mail, and face-to-face
- Experienced with Microsoft Word and Excel
- Active listening skills
- Strong organizational skills
- Ability to type 45 WPM
- Prioritize effectively
- Seasoned in conflict resolution
- Courteous demeanor
- Adaptive team player
Certification
Timeline
Admissions Coordinator
Parham Health And Rehabilitation
08.2023 - Current
Patient Access Coordinator
Orthovirginia
07.2021 - 08.2023
Eligibility Coordinator
Virginia Cardiovascular Specialists
12.2020 - 07.2021
Registration Associate-Temporary Position
Genetworx
08.2020 - 03.2021
Patient Access Coordinator
Envera Health
11.2019 - 05.2020
Life Enhancer
The Hermitage Of Richmond
10.2019 - 11.2020
Customer Enrollment Representative
Home Care Delivered Inc.
06.2017 - 08.2019
Associate of Science - Business Administration
Colorado Technical University
High School Diploma - High school
Armstrong High School
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