Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BRITTNEY SWALLER

BRITTNEY SWALLER

140 Tartan Green Blvd Ellisville,MO

Summary

Task-focused professional with 10+ years of experience across real estate, warranty services, and luxury retail, specializing in client intake, contract review, and accurate documentation. Skilled in navigating legal paperwork, compliance-driven communication, and sensitive client data while managing high-volume interactions in fast-paced environments. Known for quickly resolving disputes, ensuring policy accuracy, and delivering polished client service. Seeking to transition these transferable skills into the credit repair and consumer finance industry in a fully remote role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative, Home & Auto Warranty

Eleras Group
06.2025 - Current
  • Handled approximately 40 daily calls, ensuring policy terms were clear and compliance was maintained.
  • Negotiated pricing contracts to maximize profitability.
  • Reviewed monthly performance against management's targets.
  • Researched competitors' products, prices, and sales strategies.
  • Engaged customers with strong verbal skills to identify needs effectively.
  • Maintained accurate account documentation in CRM systems, safeguarding client data.
  • Addressed objections and disputes promptly, showcasing professionalism.

Stylist, Men's Luxury Fashion

Saks Fifth Avenue
St. Louis, MO
01.2025 - 06.2025
  • Delivered personalized styling consultations while documenting appointments and inventory requirements.
  • Resolved client concerns with professionalism, reinforcing trust and loyalty.
  • Supported reporting, scheduling, and digital tools to ensure workflow accuracy.
  • Prioritized and organized tasks to achieve service goals efficiently.
  • Engaged customers through effective interpersonal skills, enhancing their shopping experience.
  • Managed inventory and organized displays to improve product visibility and appeal.
  • Trained new associates on sales techniques, promoting effective customer engagement.
  • Executed sales strategies to drive sales of exclusive luxury items.

Assistant Store Manager, Operations & Client Experience

Michael Kors
St. Louis, MO
01.2023 - 12.2024
  • Oversaw daily operations and managed a high-performing sales team to ensure policy compliance.
  • Trained associates on service standards, accurate documentation, and customer interactions.
  • Managed reporting, scheduling, and inventory to streamline operational efficiency.
  • Implemented loss prevention strategies to minimize shrinkage and protect assets.
  • Collaborated with management on strategic planning for promotions and events.
  • Addressed customer inquiries and resolved complaints to maintain satisfaction levels.
  • Conducted regular performance reviews to assess staff progress and set development goals.
  • Developed strategies to increase store profitability by analyzing financial data.

Brand Ambassador

Neiman Marcus
St. Louis, MO
01.2022 - 01.2023
  • Delivered client service across multiple departments while ensuring transaction accuracy and records management.
  • Guided clients through luxury product selections, enhancing personalized shopping experiences.
  • Built strong relationships with high-profile clients to foster loyalty and repeat business.
  • Collaborated with marketing teams to execute effective promotional events and campaigns.
  • Conducted market research to identify trends and opportunities for brand growth.
  • Assisted in training new staff on brand messaging and customer service techniques.
  • Maintained organized sales floor with latest merchandise to drive sustained revenue.
  • Analyzed customer survey data to enhance quality of service in luxury sales department.

Real Estate Agent

EXP Realty
, Remote
01.2019 - 01.2023
  • Facilitated property transactions, ensuring compliance with state laws and accurate documentation.
  • Conducted market analysis to assess property values and inform pricing strategies.
  • Managed property listings on multiple listing services for optimal exposure.
  • Guided clients through buying and selling processes, enhancing overall experience.
  • Facilitated negotiations between buyers and sellers to achieve favorable outcomes.
  • Developed online marketing strategies, promoting properties through targeted advertisements.
  • Maintained current knowledge of local real estate markets to provide accurate advice.
  • Established key industry relationships through responsiveness and efficiency.

Education

Business Management (In Progress) -

Western Governors University
Salt Lake City, UT

General Studies -

Saint Louis Community College
St. Louis, MO

High School -

Eureka High School
Eureka, MO
01-2006

Skills

  • Client Intake & Documentation Accuracy
  • Compliance-Minded Communication
  • Dispute Resolution & Problem-Solving
  • CRM & Case Management Systems
  • Financial Record Review & Payment Processing Accuracy
  • Data Entry, Reporting & Administrative Support
  • Relationship Management & Customer Advocacy
  • Time Management, Prioritization & Attention to Detail

Certification

  • Missouri Real Estate Salesperson - Active
  • Missouri Cosmetology License - Active
  • Missouri Auto Dealer License - Active

Timeline

Sales Representative, Home & Auto Warranty

Eleras Group
06.2025 - Current

Stylist, Men's Luxury Fashion

Saks Fifth Avenue
01.2025 - 06.2025

Assistant Store Manager, Operations & Client Experience

Michael Kors
01.2023 - 12.2024

Brand Ambassador

Neiman Marcus
01.2022 - 01.2023

Real Estate Agent

EXP Realty
01.2019 - 01.2023

Business Management (In Progress) -

Western Governors University

General Studies -

Saint Louis Community College

High School -

Eureka High School

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